Supervisor - Bridgend

Barbour; South Shields; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Staff Discount

Healthcare Cash Plan

25 days holiday + bank holidays

Access to training and development

Wellbeing support

Refer a friend bonus

Length of service rewards

Reward & Recognition Program

Job summary

Barbour in Bridgend is seeking a motivated Store Supervisor to support the Store Manager, oversee staff, and drive a customer-focused selling floor. The role is full-time and permanent, with 40 hours per week.

You will lead by example, delegate tasks, train and coach colleagues, handle customer queries, and maintain a safe, well-organised store environment. Flexibility in working hours is essential.

Qualifications

• Retail experience in a fast-paced, high-turnover environment.
• Strong, authoritative leadership demonstrated daily.
• Proven ability to handle customer disputes and compliments.
• Capable of working under pressure and fostering teamwork.
• Attention to small details and staff development.
• Flexibility on working hours is essential.

Responsibilities

• Assist with running the store daily, in support of the Store Manager.
• Manage performance and address staff issues.
• Model high service standards and attention to detail.
• Delegate tasks and provide training/coaching as needed.
• Handle customer complaints and resolve issues beyond authority.
• Maintain a safe, clean, well-organised store environment.
• Maintain strong communication with management and keep morale high.

Skills

Retail experience

Leadership

Customer disputes handling

Teamwork

Attention to detail

Staff development

Flexible hours

Job description

Company Description:

The Barbour story began in 1894 in South Shields in the North East of England. Founder John Barbour began supplying oilskins and other garments to protect the growing community of sailors, fishermen and dockers. Still family owned and now fifth generation, Barbour HQ remains in South Shields. Under the leadership of Chairman Dame Margaret Barbour, Barbour has grown into a lifestyle brand sold in over 55 countries worldwide including Europe, the US and Asia offering a wardrobe of stylish functional clothing, footwear and accessories inspired by the unique values of the British countryside. The iconic Barbour Bedale and Barbour Beaufort wax jackets continue to be made by hand in the factory in South Shields. In 2020, Barbour launched Wax for Life, an overarching name for all of Barbour’s wax services designed to encourage customers to extend the life of their wax garments. Wax for Life includes re-waxing and repairs (first introduced in 1921) and Barbour Re-Loved an upcycling circularity initiative. Each year over 70,000 wax garments are sent back to Barbour globally to be repaired, rewaxed or altered.

Position Overview:

We are looking for a motivated and driven Supervisor to join the Barbour team based at our Bridgend store on a full-time, permanent basis.As Store Supervisor you will assist the Store Manager with day-to-day duties, overseeing staff and set the tone of the sales floor, ensuring there is a customer focus. As an integral member of the team, you will help to maximise store productivity and profitability, as well as providing guidance and assisting with staff development. The ideal candidate will lead by example and act an advocate for the team, creating a sales and service focused environment, and ensure all customers receive world class customer service.

Essential Duties and Responsibilities:

• Assist with running the store on a daily basis, in support of Store Manager, to ensure all staff are performing to the expected standard.
• Managing performance and dealing with staff issues.
• Acting as a role model for all employees by continuously exhibiting a high level of service and attention to detail in all tasks.
• Delegating tasks to employees.
• Supervising employees and providing additional training and coaching when needed.
• Handling customer complaints and resolving issues that employees are not authorised to handle on their own.
• Addressing employee problems on the job to ensure everyone is thriving in the workplace and satisfied with their job and work environment.
• Motivating employees to perform well.
• Providing a safe and clean work environment.
• Maintaining strong communication with management, keeping confidential matters, and ensuring feedback is given to help aid the smooth running of the store.

Skills and Experience:

• Experience of retail experience, preferably in a fast-paced, high turnover, environment.
• Strong Minded with an authoritative nature.
• A great leader, leading by example on a daily basis.
• Ability to deal with customer disputes, as well as compliments, not afraid of confrontation.
• Capable of working under pressure.Ability to foster teamwork and keep morale high.
• Attention to small details.
• Ability to help educate and assist with the growth of others.
• Flexibility on working hours is essential.

Additional information:

• The contracted hours for this role are 40 hours per week

Benefits:

• Staff Discount
• Healthcare Cash Plan
• 25 days holiday as standard increasing with length of service plus bank holidays
• Access to training and development activities to support your career development
• Wellbeing support
• Refer a friend bonus scheme
• Length of service rewards
• Reward & Recognition Program