Supervisor - Bridgend

BARBOUR; Sarn; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Staff Discount

Healthcare Cash Plan

25 days holiday as standard increasing

Access to training and development

Wellbeing support

Refer a friend bonus scheme

Job summary

BARBOUR is seeking a Store Supervisor for the Bridgend store to support the Store Manager, lead daily operations, and drive customer-focused service on the shop floor.

The role emphasizes staff development, training, delegation, and maintaining a safe, high-energy environment. 40 hours per week with flexible scheduling and opportunities for progression.

You will model excellence, resolve issues, and help maximise store productivity and profitability while upholding BARBOUR standards.

Qualifications

• Experience in fast-paced retail environment.
• Strong leadership and staff management.
• Ability to handle customer disputes and maintain service quality.
• Flexible working hours required.

Responsibilities

• Assist with running the store on a daily basis, in support of Store Manager.
• Manage performance and staff issues.
• Lead by example with high level of service and detail.
• Delegate tasks to employees.
• Supervise staff and provide training and coaching.
• Resolve customer complaints beyond what staff can handle.

Skills

Retail experience

Leadership

Customer service

Teamwork

Communication

Job description

Position Overview

We are looking for a motivated and driven Supervisor to join the Barbour team based at our Bridgend store on a full-time, permanent basis. As Store Supervisor you will assist the Store Manager with day-to-day duties, overseeing staff and set the tone of the sales floor, ensuring there is a customer focus. As an integral member of the team, you will help to maximise store productivity and profitability, as well as providing guidance and assisting with staff development. The ideal candidate will lead by example and act an advocate for the team, creating a sales and service focused environment, and ensure all customers receive world class customer service.

Essential Duties and Responsibilities

• Assist with running the store on a daily basis, in support of Store Manager, to ensure all staff are performing to the expected standard.
• Managing performance and dealing with staff issues.
• Acting as a role model for all employees by continuously exhibiting a high level of service and attention to detail in all tasks.
• Delegating tasks to employees.
• Supervising employees and providing additional training and coaching when needed.
• Handling customer complaints and resolving issues that employees are not authorised to handle on their own.
• Addressing employee problems on the job to ensure everyone is thriving in the workplace and satisfied with their job and work environment.
• Motivating employees to perform well.
• Providing a safe and clean work environment.
• Maintaining strong communication with management, keeping confidential matters, and ensuring feedback is given to help aid the smooth running of the store.

Skills and Experience

• Experience of retail experience, preferably in a fast-paced, high turnover, environment.
• Strong Minded with an authoritative nature.
• A great leader, leading by example on a daily basis.
• Ability to deal with customer disputes, as well as compliments, not afraid of confrontation.
• Capable of working under pressure.
• Ability to foster teamwork and keep morale high.
• Attention to small details.
• Ability to help educate and assist with the growth of others.
• Flexibility on working hours is essential.

Additional information

• The contracted hours for this role are 40 hours per week

Benefits

• Staff Discount
• Healthcare Cash Plan
• 25 days holiday as standard increasing with length of service plus bank holidays
• Access to training and development activities to support your career development
• Wellbeing support
• Refer a friend bonus scheme

Note

In the event that a sufficient volume of suitable applications are received, the post may close prior to the specified closing date.