Supervisor

Intervieweb; Bedford; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

28 days holiday

Pension scheme

Beer discounts

Food discount on shift

Refer a friend bonus

Employee assistance

Benefits portal

Dining discount

Job summary

Brewpoint Taproom in Bedford is seeking a hands-on hospitality leader to take responsibility for the customer journey and staff performance across bar, restaurant and events spaces.

You will take accurate orders, work closely with kitchen staff, oversee payments, and confidently promote the menu and drinks while upholding high service standards. A proactive, team-oriented approach is essential to thrive in our fast-paced environment.

Qualifications

• Previous leadership experience in hospitality or customer-facing roles.
• Enthusiasm and passion for food and beer.
• Ability to deliver excellent customer service in a fast-paced, pressurised environment.
• Result-driven, ambitious, and keen to develop your career and teams.

Responsibilities

• Taking responsibility for the customer journey, ensuring their experience is second to none.
• Taking accurate orders and working closely with kitchen staff.
• Ensuring payments and receipts are correct.
• Confidently recommending menu and drinks offerings.
• Observing service and standards and reporting any incidents or issues.
• Being a supportive and proactive leader.

Skills

Leadership experience

Customer service

Beer knowledge

Team development

Job description

Company Brewpoint Taproom Location BEDFORD, United Kingdom Functional Area Hospitality

Company Description

Brewpoint!!!! Built on 5 generations of craft, has become Bedford’s predominate destination for drinkers and diners. Incorporating a bar, restaurant, brewery & tap room, shop and events space, allowing our guests to be able to experience exceptional modern beer and beyond!

Position

• Taking responsibility for the customer journey, ensuring their experience is second to none
• Taking accurate orders and working closely with kitchen staff
• Ensuring payments and receipts are correct
• Confidently recommending menu and drinks offerings
• Observing service and standards and reporting any incidents or issues
• Being a supportive and proactive leader

Requirements

You will need to demonstrate:

• Previous Leadership experience in a hospitality or customer facing environment
• Enthusiasm and passion for food and beer
• The ability to deliver excellent customer service and great team work in a fast paced and pressurised environment
• A result driven and ambitious individual keen to develop your career and your teams

Other information

We will offer you a great package:

• 28 days holiday
• Company Pension scheme
• Retail and beer discounts
• Fun culture surrounded by a supportive team
• 50% off food on shift
• Refer a friend Bonus
• Employee Assistance programme
• Benefits portal
• 30% dining discount of all managed houses
• Great working environment and great prospects!

We are a people-first business - Our pubs bring people together, and we believe our teams should reflect the communities we serve. We want everyone to feel welcome, valued, and able to be themselves at work. We are committed to creating an inclusive workplace where people are treated with respect and given equal opportunity to thrive, regardless of their background, experiences, or identity. Whether it's your first role in hospitality or your next career move, if you've got a positive attitude and a passion for looking after people, we'd love to hear from you.

If you need any adjustments or additional support during the recruitment process, please let us know when you apply.