Pub Team Leader: Deliver Memorable Service & Lead Shifts

Greene King; St Helens; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Pension contributions

Staff discounts on brands

Employee assistance programme

Maternity & paternity policies

Wagestream wage access

Greene King Inns and hotels discounts

Job summary

Greene King’s Chef & Brewer venues are seeking a Team Leader to guide the shift by example, ensuring the team has what they need and that service remains seamless. You’ll keep customers happy, resolve issues in the absence of management, and help organise a busy team to deliver excellent pub experiences.

Strong English communication, a hands-on attitude, and a positive, can-do approach are essential to lead service, maintain standards, and foster a welcoming atmosphere for all guests.

Qualifications

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Responsibilities

• Lead the team to ensure shifts run smoothly and customer satisfaction is maintained.
• Model high standards of service and teamwork, guiding staff during busy periods.
• Ensure compliance with safety, hygiene and legal requirements at all times.

Skills

Team leadership

Customer service

Attention to detail

Communication

Adaptability

Job description

Greene King’s Chef & Brewer venues are seeking a Team Leader to guide the shift by example, ensuring the team has what they need and that service remains seamless. You’ll keep customers happy, resolve issues in the absence of management, and help organise a busy team to deliver excellent pub experiences.

Strong English communication, a hands-on attitude, and a positive, can-do approach are essential to lead service, maintain standards, and foster a welcoming atmosphere for all guests.