Guest Experience & Rooms Attendant

Purchaseyourfreedom; Upsall; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounts on meals and drinks

Employee assistance program

Career development opportunities

Greene King brand discounts

Refer a friend reward

Wagestream access

Retail discounts

Job summary

Chef & Brewer, part of Greene King, is hiring Hotel Staff to help deliver memorable guest experiences in our country-style pubs with rooms.

You will keep pubs, restaurants, and guest rooms clean, help with check-ins, and ensure every guest feels welcome. English language skills and a positive, can-do attitude are essential.

Join a supportive team with training and development opportunities across the Greene King family.

Qualifications

• Maintains high standards of cleanliness in pub, restaurant, guest rooms and public areas.
• Cleans, vacuums, dusts, mops and polishes designated areas to welcome guests.
• Prepares and services guest bedrooms to meet company standards for cleanliness and comfort.

Responsibilities

• Ensure rooms and public areas are clean and well-presented for guests.
• Assist with guest check-ins and provide warm, friendly service.
• Collaborate with team to maintain smooth operations across the pub and rooms.

Skills

Willingness to learn

Attention to detail

Customer service mindset

Team player

English proficiency

Job description

Company Description

Join us at Chef & Brewer, a collection of unique country-style pubs set in beautiful locations across the country which are welcome escapes for our customers, that feel like a home away from home. Our relaxed pubs with beautifully decorated interiors, seriously good pub food and expertly chosen drinks ranges are the perfect places for our customers to enjoy any occasion.

Job Description

As Hotel Staff, you’ll be key to creating unforgettable moments for customers, whether you’re checking in a guest or recommending the perfect drink to a customer after a long day, you’ll keep the good times flowing. You’ll be joining a fun and inclusive team, where you can grow and strengthen your skills and experience.

Qualifications

As a Hotel Staff, you will...

• Maintain high standards of cleanliness throughout the pub, restaurant, guest accommodationand public areas.
• Clean, vacuum, dust, mop, and polish all designated areas to ensure they are presentable and welcoming for guests.
• Prepare and service guest bedrooms, ensuring they meet company standards for cleanliness and comfort.

Demonstrate reliability, attention to detail, and a positive attitude while working as part of the team.

What you’ll bring…

• Willingness to learn and expand your skills.
• Have a great eye for detail, making sure every pint is poured to perfection.
• A passion for giving great service and making sure every customer receives a warm welcome.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.

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