Team Leader

SmartRecruiters, Inc.; Bewdley; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Pension contribution

Brand discounts

Employee assistance program

Maternity and paternity policies

Refer a friend bonus

Wagestream access

Retail discounts

Job summary

Chef & Brewer is seeking a Team Leader to guide the shift, ensure high standards, and keep customers happy. This role is primarily in the evenings and on weekends, supporting a welcoming home-away-from-home pub experience across beautiful locations.

You will deputise for management, coordinate a busy team, and ensure safety, legality and cleanliness on the bar. The role focuses on real team leadership and superior service delivery.

Qualifications

• As Team Leader, provide memorable customer experiences.
• Deputise for management and resolve issues in their absence.
• Coordinate team during busy shifts to ensure smooth operations.
• Ensure bar safety, legality and cleanliness at all times.
• Proven ability to lead by example and motivate staff.

Responsibilities

• Deliver heartfelt, consistent customer service on every visit.
• Step in for managers and handle incidents during shifts.
• Organise and guide the team to run shifts like clockwork.
• Maintain a safe, compliant and clean bar environment.

Skills

Customer service

Team leadership

Shift coordination

Allergen controls

People management

Job description

Company Description

Join us at Chef & Brewer, a collection of unique country-style pubs set in beautiful locations across the country which are welcome escapes for our customers, that feel like a home away from home. Our relaxed pubs with beautifully decorated interiors, seriously good pub food and expertly chosen drinks ranges are the perfect places for our customers to enjoy any occasion.

Job Description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

this role is mainly evenings and weekends

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.

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