Supervisor

SSP; Bedford; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Discounted meals

Employee discounts

Friends and family discount app

Training and development programs

Job summary

SSP is seeking a Supervisor to lead busy hospitality teams across locations. The role involves opening/closing duties, managing daily operations, and ensuring service excellence on every shift.

You will drive performance, motivate staff, and handle customer queries with a positive, energetic approach. Prior experience in busy hospitality or retail is essential.

Qualifications

• Experience leading a team in busy hospitality or retail settings.
• Ability to open/close and manage daily operations.
• Strong customer service and problem-solving focus.

Responsibilities

• Take ownership of opening, closing, and daily operations.
• Lead the team through busy shifts with high energy.
• Inspire the team to deliver great customer service.
• Be the go-to person for customer and team queries.
• Monitor unit performance and champion improvements.

Skills

Leadership

Team management

Customer service

Hospitality operations

Job description

We have Full Time(30hrs)roles available.

Hours of operation are 5:00am to 7:30pm.Working flexibly across weekdays, weekends, bank and public holidays.

Join our team as a Supevisor & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

ABOUT YOU:

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Supervisor role’s got your name on it.
• Due to some responsibilities within theSupervisorrole, applicants willneed to be 18 years of age or over to perform certain tasks or work on certain shifts.

ABOUT THE SUPERVISOR ROLE:

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in busy Hospitality or Retail.

AS A SUPERVISOR WE WILL OFFER YOU:

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.

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Postcode

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