Subsidence Claims Specialist (Building Technician)

Davies Group; Greater London; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Davies Innovation Lab

Leadership training programme

Funding for professionalQualifications

Thrive at Davies; learning

Job summary

Davies Group is seeking a Subsidence Building Technician to manage subsidence claims from mitigation through to final repair and settlement. The role suits someone with subsidence or property claims experience, a building professional with trades expertise, or a graduate surveyor.

You will handle investigations, repairs, cost control and settlement negotiations, coordinating customers, contractors and insurers to achieve proactive and efficient outcomes.

Qualifications

• Substantial subsidence/buildings insurance claims experience or extensive trade experience (5+ years) or graduate building surveyor.
• Excellent communication and organisational skills.
• Strong customer service mindset and ability to multi-task under pressure.
• Proficient computer literacy and clear written/verbal communication (GCSE English or equivalent).
• Ability to thrive in a fast-paced, target-driven environment.

Responsibilities

• Work within desk-based subsidence team to drive claims toward settlement.
• Communicate with customers, contractors and insurers by phone, email and writing.
• Produce technical reports to meet SLAs and manage daily tasks.
• Oversee third-party contractors for vegetation/removal and repairs.
• Update scopes using in-house rate schedules and assess contractor estimates.
• Negotiate cash settlements with policyholders and oversee repair schedules.
• Maintain claims IT system and uphold Treating Customers Fairly principles.
• Support senior team members and undertake other duties as assigned.

Skills

Subsidence claims

Trade experience

Graduate building surveyor

Communication

Organisation

Customer service

Computer literacy

Team player

Education

GCSE English

Graduate building surveyor

Tools

In-house schedule of rates

Claims IT system

Reporting tools

Job description

Davies Group is seeking a Subsidence Building Technician to manage subsidence claims from mitigation through to final repair and settlement. The role suits someone with subsidence or property claims experience, a building professional with trades expertise, or a graduate surveyor.

You will handle investigations, repairs, cost control and settlement negotiations, coordinating customers, contractors and insurers to achieve proactive and efficient outcomes.