Subsidence Building Technician – Flexible Working & Growth

Davies Group; United Kingdom; Remote; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Davies Innovation Lab

Leadership training programme

Funding for professionalQualifications

Cycle to Work Scheme

Job summary

Davies is seeking a Sub­sidence Building Technician to join the Claims Management team. You will oversee subsidence claims from mitigation through to final repair and settlement, coordinating with customers, contractors and insurers.

This desk-based role supports high-quality customer outcomes and requires strong communication and organisation skills. A background in subsidence or property claims, or graduate building surveyor, with a proactive, customer-focused approach, is preferred.

Qualifications

• Subsidense/buildings insurance claims experience OR extensive trade experience (5+ years) OR graduate building surveyor
• Demonstrate great communication and organisation skills
• Ability to demonstrate a high standard of customer service
• Computer literate with excellent verbal and written communication (GCSE English or equivalent)
• Ability to thrive in a fast-paced, target-driven environment
• Positive attitude, flexible and self-motivated team player
• Attention to detail and problem solving
• Some knowledge of Subsidence in relation to insurance claims
• Some knowledge of managing technical building claims
• Some knowledge of Claims Handling
• Excellent telephone skills
• Experience and Understanding of Customer Service
• Excellent computer literacy
• Articulation and good communication skills
• Ability to organise own workload

Responsibilities

• Communicate with customers, contractors and insurer clients by phone, email and writing
• Produce technical reports to meet SLA requirements
• Manage daily tasks and contractor relationships to mitigate subsidence
• Oversee vegetation removal and drain repairs to mitigate subsidence
• Update and create building repair scopes using in-house rates
• Assess contractor estimates and negotiate cash settlements for repairs
• Manage panel contractors, repair schedules and costs
• Settle claims under delegated authority
• Maintain professional competence and adhere to company procedures
• Update claim information in the claims IT system
• Promote Treating Customer Fairly principles
• Respond to tasks from Senior team members
• Undertake other reasonable tasks as assigned

Skills

Subsidence/building claims experience

Strong communication skills

Organisational skills

Customer service experience

Proactive workload management

Job description

Davies is seeking a Sub­sidence Building Technician to join the Claims Management team. You will oversee subsidence claims from mitigation through to final repair and settlement, coordinating with customers, contractors and insurers.

This desk-based role supports high-quality customer outcomes and requires strong communication and organisation skills. A background in subsidence or property claims, or graduate building surveyor, with a proactive, customer-focused approach, is preferred.