Subsidence Building Technician: From Mitigation to Settlement

Davies Group; Rushwick; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Davies Innovation Lab

Leadership training

Funding for professional quals

Pension: 5% employee + 5% employer

Wellbeing centre

Employee discounts

Flexible working

25 days holiday

Job summary

Davies Group is seeking a Subsidence Building Technician to manage subsidence claims from mitigation through to final settlement. The role involves desk-based work, coordinating with customers, contractors, and insurers, and producing technical reports to SLA standards.

The ideal candidate has subsidence or property claims experience or a strong trades background, with excellent communication, organisation, and problem-solving abilities. A proactive, customer-focused approach is essential.

Qualifications

• Experience in subsidence or property claims, or strong trade/building background.
• Excellent communication and organisation skills.
• Ability to work in a fast-paced, target-driven environment.
• Proficient in documenting and reporting using IT systems.

Responsibilities

• Drive subsidence claims toward settlement as part of a desk-based team.
• Communicate with customers, contractors and insurers via phone, email and written correspondence.
• Prepare technical reports meeting SLA expectations.
• Manage daily tasks and coordinate with third-party firms for vegetation removal and drains repairs.
• Assess contractor estimates and negotiate cash settlements with policyholders.
• Oversee repair schedules and costs; maintain claim information in the claims system.

Skills

Subsidence claims

Communication skills

Customer service

Team player

Education

GCSE English

Job description

Davies Group is seeking a Subsidence Building Technician to manage subsidence claims from mitigation through to final settlement. The role involves desk-based work, coordinating with customers, contractors, and insurers, and producing technical reports to SLA standards.

The ideal candidate has subsidence or property claims experience or a strong trades background, with excellent communication, organisation, and problem-solving abilities. A proactive, customer-focused approach is essential.