Subscriber Sales Manager 1

Johnson Controls; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

Johnson Controls is seeking a New Business Telesales Team Leader in Manchester to guide a team of telesales executives. You will drive outbound campaigns, coach reps, and monitor performance to meet sales targets, with close collaboration with Marketing for lead generation.

The role emphasizes a data-driven approach, strong communication, and competence with CRM tools to optimize lead conversion and customer engagement.

Qualifications

• Proven experience in telesales or outbound sales (not mandatory).
• Strong leadership and coaching skills.
• Excellent communication and interpersonal abilities.
• Data-driven mindset with proficiency in CRM systems (e.g., Salesforce, HubSpot).

Responsibilities

• Lead, motivate, and manage a team of telesales executives to exceed KPIs and sales targets.
• Implement outbound calling campaigns targeting new business prospects.
• Provide ongoing training and coaching to improve sales techniques and product knowledge.
• Monitor call quality, conversion rates, and pipeline development; report on metrics.
• Collaborate with Marketing to align messaging and lead generation and report insights.

Skills

Leadership

Communication

CRM Proficiency

Telesales Experience

Tools

Salesforce

HubSpot

Job description

Role Summary

The New Business Telesales Team Leader is responsible for leading a team of telesales executives focused on converting leads to new business opportunities and providing tailored security solutions to these customers over the phone. This role involves driving performance, coaching team members, and ensuring the achievement of sales targets through effective outbound calling strategies and lead conversion.

Key Responsibilities

Team Leadership & Performance Management Lead, motivate, and manage a team of telesales executives to exceed KPIs and sales targets. Conduct regular performance reviews, 1:1s, and team meetings. Monitor call quality, conversion rates, and pipeline development.

Sales Strategy & Execution Implement outbound calling campaigns targeting new business prospects. Collaborate with marketing and sales operations to align messaging and lead generation efforts. Identify and act on opportunities to improve conversion rates and customer engagement.

Coaching & Development Provide ongoing training and coaching to improve sales techniques, objection handling, and product knowledge. Support onboarding of new team members and ensure rapid ramp-up to productivity.

Reporting & Analysis Track and report on team performance metrics, including call volumes, lead quality, and sales conversion. Use CRM and reporting tools to analyze trends and identify areas for improvement.

Stakeholder Collaboration Work closely with Marketing to ensure lead to opportunity conversion and volume of opportunity targets are being met. Provide feedback to product and marketing teams based on customer insights.

Compliance & Quality Assurance Ensure all telesales activities comply with company policies, GDPR, and industry regulations. Maintain high standards of professionalism and customer service.

Key Skills & Experience

Proven experience in telesales or outbound sales (not mandatory).

Strong leadership and coaching skills.

Excellent communication and interpersonal abilities.

Data-driven mindset with proficiency in CRM systems (e.g., Salesforce, HubSpot #LI-MH1 #LI-Hybrid).

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.