New Business Telesales Team Leader

Johnson Controls; Manchester; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Commission/Bonus

Pension

Training and development

Career ladders

Team environment

Job summary

Johnson Controls in Manchester is seeking an experienced sales leader to direct a high-performing telesales team focused on converting leads into new business opportunities and delivering tailored security solutions.

You will coach, monitor KPIs, and drive outbound campaigns while partnering with Marketing and Sales Ops to maximize conversions and maintain data-driven performance. Ensure compliance and exceptional customer service across the team.

Qualifications

• Previous experience in telesales or outbound sales leadership.
• Strong people management and coaching skills.
• Excellent communication and relationship-building abilities.
• Results-driven with a passion for developing high-performing teams.
• Experience with CRM systems such as Salesforce or HubSpot.

Responsibilities

• Lead & inspire a team of telesales executives; drive performance against sales targets and KPIs; conduct regular 1:1s and reviews; monitor call quality and pipeline activity.
• Drive outbound sales campaigns; maximise lead conversion; identify opportunities to improve engagement and effectiveness; support targets.
• Coach and develop talent; onboard and mentor new starters; enhance sales skills and product knowledge.
• Analyse metrics; report on call volumes, lead quality and conversion; use CRM for data-led improvements.
• Collaborate with Marketing and Sales Ops to achieve lead-to-opportunity targets; build cross-team relationships.
• Ensure quality and compliance with policies, GDPR, and regulations.

Skills

Telesales leadership

People management

Sales coaching

CRM systems

Communication

Tools

Salesforce

HubSpot

Job description

About the Company

Johnson Controls is a global leader in thermal management, mission‑critical building systems, energy efficiency and decarbonization. With over 140 years of experience, we help customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals and advanced manufacturing.

New Business Telesales Team Leader

We are looking for an enthusiastic and motivated leader to direct a high‑performing telesales team focused on converting leads into new business opportunities and delivering tailored security solutions to customers. This role is ideal for someone who enjoys developing people, driving sales performance and making a real impact in a fast‑paced environment.

Responsibilities

• Lead & Inspire: manage, motivate and develop a team of telesales executives; drive performance against sales targets and KPIs; conduct regular 1:1s, performance reviews and team meetings; monitor call quality, conversion rates and pipeline activity.
• Drive Sales Performance: lead outbound sales campaigns focused on generating new business opportunities; work closely with Marketing and Sales Operations to maximise lead conversion; identify opportunities to improve customer engagement and sales effectiveness; support the team in achieving and exceeding conversion targets.
• Coach & Develop Talent: provide ongoing coaching and mentoring to enhance sales skills; support objection handling, customer conversations and product knowledge development; help onboard and develop new starters, ensuring they quickly become successful.
• Analyse & Improve: monitor and report on key sales metrics including call volumes, lead quality and conversion rates; use CRM systems and reporting tools to identify trends and improvement opportunities; drive continuous improvement through data‑led decision making.
• Collaborate Across the Business: partner with Marketing to ensure lead‑to‑opportunity targets are achieved; share customer insights and market feedback with relevant stakeholders; build strong relationships across the wider business to support growth objectives.
• Ensure Quality & Compliance: ensure all activities are conducted in line with company policies, GDPR and industry regulations; maintain exceptional standards of professionalism and customer service.

Qualifications

• Previous experience in a telesales, outbound sales or sales leadership environment.
• Strong people management, coaching and leadership skills.
• Excellent communication and relationship‑building abilities.
• A results‑driven mindset with a passion for developing high‑performing teams.
• Experience using CRM systems such as Salesforce, HubSpot or similar platforms.
• Ability to thrive in a fast‑paced, target‑driven environment.

Benefits

• Competitive salary and commission / bonus plan.
• Paid holidays and sick pay.
• Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products.
• Extensive product and on‑the‑job/cross training opportunities with outstanding resources available.
• Encouraging and collaborative team environment.
• Career development through various career ladders including Customer Service.
• Dedication to safety through our Zero Harm policy.
• Access to business resource groups.
• Training on our company values.

Ready to take the next step in your sales leadership career? We'd love to hear from you!