Sub Dispatch Team Leader

ISS; Coleshill Heath; On-site; GBP 32,000 - 46,000; Full time

Job summary

ISS seeks a Sub Dispatch Team Leader to lead and coordinate the Sub Dispatch team, ensuring operational efficiency and SLA compliance while delivering high levels of customer satisfaction. You will manage workloads, drive service level improvements, and enable value-added tasks across the team, collaborating with stakeholders to meet contractual obligations and maintain robust records.

The role requires strong organisational and communication skills, the ability to manage multiple priorities,

Qualifications

• Proven experience in a team leadership role within an operational or facilities management environment.
• Strong organisational and communication skills.
• Ability to manage multiple priorities and perform effectively under pressure.
• Familiarity with SLAs and performance monitoring.
• Proficiency in Microsoft Office and relevant operational systems.

Responsibilities

• Oversee the daily operations of the Sub Dispatch team to ensure contractual obligations and SLAs are met.
• Allocate tasks across the team to support efficient workflow management.
• Monitor team performance to ensure the timely completion of reactive works.
• Manage and respond to operational queries within agreed service levels.
• Maintain accurate operational records and documentation.
• Provide regular updates and information to relevant stakeholders.
• Support process improvement initiatives and assist with the implementation of new procedures.
• Act as the primary point of escalation for operational issues and ensure compliance with health and safety standards and company policies.

Skills

Team Leadership

Organisational skills

Communication

Multitasking

SLAs

Microsoft Office

Job description

We are seeking a Sub Dispatch Team Leader to lead and coordinate the Sub Dispatch team, ensuring operational efficiency, compliance with SLAs, and high levels of customer satisfaction.

We are looking for a professional who can support strategic goals through effective workload management, service level improvement, and the enablement of value-added tasks across the team.

Responsibilities

Oversee the daily operations of the Sub Dispatch team to ensure contractual obligations and SLAs are met.

• Allocate tasks across the team to support efficient workflow management.
• Monitor team performance to ensure the timely completion of reactive works.
• Manage and respond to operational queries within agreed service levels.
• Maintain accurate operational records and documentation.
• Provide regular updates and information to relevant stakeholders.
• Support process improvement initiatives and assist with the implementation of new procedures.
• Act as the primary point of escalation for operational issues and ensure compliance with health and safety standards and company policies.

Qualifications

• Proven experience in a team leadership role within an operational or facilities management environment.
• Strong organisational and communication skills.
• Ability to manage multiple priorities and perform effectively under pressure.
• Familiarity with SLAs and performance monitoring.
• Proficiency in Microsoft Office and relevant operational systems.

About ISS

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

#Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.