People Services Administrator - Helpdesk

ISS; Bolton; On-site; GBP 20,000 - 26,000; Full time

Job summary

ISS is seeking an organised, customer-focused HR administrator to support the employee lifecycle in a busy People Services team. You will help with onboarding, contracts, amendments and documentation while handling employee and manager queries with care and confidentiality.

You’ll work closely with Payroll, Vetting and broader People & Culture teams to ensure accurate records, compliance and timely responses. A great role for someone from customer service or administration seeking a HR career.

Qualifications

• Strong customer service and communication skills.
• Good administrative and organisational ability.
• Accurate data entry and attention to detail.
• Ability to manage multiple tasks and priorities.
• Professional and confidential approach to employee information.
• Comfortable responding to employee and manager queries.
• Willingness to learn HR processes, systems and employment legislation.
• Suitable for candidates from customer service, administration, retail, hospitality, contact centre or helpdesk backgrounds seeking a career in HR.

Responsibilities

• Provide administrative support across the employee lifecycle, including onboarding, internal moves and offboarding.
• Prepare and issue contracts, offer letters, contract amendments and employment documentation.
• Manage and respond to employee and manager queries through the People Services helpdesk and shared HR mailbox.
• Process starters, movers and leavers, ensuring all records and systems are updated accurately.
• Support compliant onboarding activities, including right-to-work documentation and screening requirements.
• Liaise with Payroll regarding employee changes, starters and leavers, ensuring payroll deadlines are met.
• Maintain accurate employee records, personnel files and HR system data.
• Support GDPR, compliance activities, audits and Data Subject Access Requests (DSARs).

Skills

Customer service

Communication

Organisational skills

Attention to detail

Multi-tasking

Confidentiality

Learning mindset

Job description

We are looking for an organised and customer-focused individual who enjoys supporting people, managing administrative processes and delivering a high-quality service. The role offers broad exposure to HR operations, opportunities for professional development, and the chance to work closely with Payroll, Vetting and wider People & Culture teams.

Key Responsibilities

• Provide administrative support across the employee lifecycle, including onboarding, internal moves and offboarding.
• Prepare and issue contracts, offer letters, contract amendments and employment documentation.
• Manage and respond to employee and manager queries through the People Services helpdesk and shared HR mailbox.
• Process starters, movers and leavers, ensuring all records and systems are updated accurately.
• Support compliant onboarding activities, including right-to-work documentation and screening requirements.
• Liaise with Payroll regarding employee changes, starters and leavers, ensuring payroll deadlines are met.
• Maintain accurate employee records, personnel files and HR system data.
• Support GDPR, compliance activities, audits and Data Subject Access Requests (DSARs).
• Strong customer service and communication skills.
• Good administrative and organisational ability.
• Accurate data entry and attention to detail.
• Ability to manage multiple tasks and priorities.
• Professional and confidential approach to employee information.
• Comfortable responding to employee and manager queries.
• Willingness to learn HR processes, systems and employment legislation.
• Suitable for candidates from customer service, administration, retail, hospitality, contact centre or helpdesk backgrounds seeking a career in HR.

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.