Stylish Sales Associate - Elevate Customer Experience

URBN Urban Outfitters, Inc.; Bath; Remote; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Life Leave - extra personal time

Employee discounts up to 40%

Job summary

URBN Urban Outfitters, Inc. in Bath is seeking a customer-focused associate to deliver an outstanding Free People shopping experience. You will greet customers, understand their needs, and guide them to products while maintaining store standards and policies.

This role emphasizes relationship-building, active engagement, and flexibility to work evenings, weekends, and holidays, contributing to sales and a profitable store environment.

Qualifications

• Energy and happiness that is contagious to your friends, family, and everyone around you.
• Builds relationships naturally, embraces individuality and diversity.
• Exhibits clear verbal communication skills.
• Ability to thrive in a fast paced, rapidly evolving environment.
• Heart and soul for the FP brand.
• Experience being a team player.
• Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Exceed the customer's service expectations by meeting the following responsibilities.
• Build genuine relationships with customers.
• Greet all customers upon entering the store.
• Offer to hold items for the customer at the cash wrap or in the fitting room.
• Determine the customer's needs and offer suggestions and alternatives.
• Utilize all customer care resources.
• Offer to locate out of stock product from direct or from another store.
• Assist in maintaining store merchandising and operational standards.
• Uphold all company policy and procedures.
• Maintain a high level of awareness and concern for Loss Prevention.
• Facilitate the zones of the floor based on business needs.
• Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:
• Comment on items purchased.
• Inquire if their purchase is a gift that will need to be wrapped.
• Request the customer's zip code or email address.
• Ring transactions efficiently - issue a receipt.
• Compare signatures on back of card and on the POS Screen.
• Demonstrate knowledge of return policy.
• Practice proper phone etiquette.
• Perform all register functions.
• Train new stylists on Register University.
• Maintain cash wrap organization, cleanliness and restock.

Skills

Energy and happiness

Relationship building

Clear communication

Team player

Flexible hours

Learning and growth

Job description

URBN Urban Outfitters, Inc. in Bath is seeking a customer-focused associate to deliver an outstanding Free People shopping experience. You will greet customers, understand their needs, and guide them to products while maintaining store standards and policies.

This role emphasizes relationship-building, active engagement, and flexibility to work evenings, weekends, and holidays, contributing to sales and a profitable store environment.