Brand Experience & Sales Associate (In-Store)

Free People; Bath; Sur place; GBP 12 000 - 17 000; Plein temps

Avantages offerts par ce poste

Life Leave

Employee Assistance

Gym discount

Private Medical Insurance

Employee discount

Season ticket loan

Cycle to work

Training & development

Résumé du poste

Free People in Bath is seeking a dynamic Retail Associate to deliver an exceptional customer experience and drive store performance. You will greet customers, build relationships, and participate in daily store operations to meet sales goals.

You'll work a fast-paced environment, support loss prevention, and uphold company policies while providing friendly service and accurate transactions to ensure a positive shopping experience.

Qualifications

• Energy and happiness that is contagious to your friends, family, and everyone around you
• Builds relationships naturally, embraces individuality and diversity
• Exhibits clear verbal communication skills
• Ability to thrive in a fast paced, rapidly evolving environment
• Heart and soul for the FP brand
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays
• Eagerness to learn and grow within the organization

Responsabilités

• Exceed the customer's service expectations by meeting the following responsibilities
• Build genuine relationships with customers
• Greet all customers upon entering the store
• Offer to hold items for the customer at the cash wrap or in the fitting room
• Determine the customer's needs and offer suggestions and alternatives
• Utilize all customer care resources
• Offer to locate out of stock product from direct or from another store
• Assist in maintaining store merchandising and operational standards
• Uphold all company policy and procedures
• Maintain a high level of awareness and concern for Loss Prevention
• Facilitate the zones of the floor based on business needs
• Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities
• Comment on items purchased
• Inquire if their purchase is a gift that will need to be wrapped
• Request the customer's zip code or email address
• Ring transactions efficiently - issue a receipt
• Compare signatures on back of card and on the POS Screen
• Demonstrate knowledge of return policy
• Practice proper phone etiquette
• Perform all register functions
• Train new stylists on Register University
• Maintain cash wrap organization, cleanliness and restock

Description du poste

Free People in Bath is seeking a dynamic Retail Associate to deliver an exceptional customer experience and drive store performance. You will greet customers, build relationships, and participate in daily store operations to meet sales goals.

You'll work a fast-paced environment, support loss prevention, and uphold company policies while providing friendly service and accurate transactions to ensure a positive shopping experience.