Brand Stylist & Guest Experience Lead

URBN Urban Outfitters, Inc.; Bath; Hybrid; GBP 19,000 - 23,000; Part time

Benefits offered by this job

Life Leave

Employee Assistance Program

40% employee discount

Season ticket loan

Cycle to work scheme

Continued learning

Job summary

URBN Urban Outfitters, Inc.'s Free People store in Bath is hiring a customer-focused team member to deliver a memorable shopping experience while supporting daily store operations.

You will greet customers, build relationships, and help with styling, checkout, and merchandising, with duties that include loss prevention and flexible hours including evenings, weekends, and holidays.

Join a brand that values energy, diversity, and ongoing development, offering employee discounts and other benefits.

Qualifications

• Energy and happiness that is contagious to your friends, family, and everyone around you.
• Builds relationships naturally, embraces individuality and diversity.
• Exhibits clear verbal communication skills.
• Ability to thrive in a fast paced, rapidly evolving environment.
• Heart and soul for the FP brand.
• Experience being a team player.
• Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Build genuine relationships with customers.
• Greet customers upon entering the store.
• Offer to hold items for the customer at the cash wrap or in the fitting room.
• Determine the customer’s needs and offer suggestions and alternatives.
• Utilize all customer care resources.
• Offer to locate out of stock product from direct or from another store.
• Assist in maintaining store merchandising and operational standards.
• Uphold all company policy and procedures.
• Maintain a high level of awareness and concern for Loss Prevention.
• Facilitate the zones of the floor based on business needs.
• Comment on items purchased and wrap gifts when requested.
• Ring transactions efficiently and issue a receipt.
• Maintain cash wrap organization, cleanliness and restock.
• Train new stylists on Register University.

Skills

Energy & positivity

Relationship building

Verbal communication

Team player

Adaptability

Job description

URBN Urban Outfitters, Inc.'s Free People store in Bath is hiring a customer-focused team member to deliver a memorable shopping experience while supporting daily store operations.

You will greet customers, build relationships, and help with styling, checkout, and merchandising, with duties that include loss prevention and flexible hours including evenings, weekends, and holidays.

Join a brand that values energy, diversity, and ongoing development, offering employee discounts and other benefits.