Studio Lead / Customer Experience - One City

Battersea Power Station; Greater London; Hybrid; GBP 17,633 - 19,286; Part time

Benefits offered by this job

Unlimited One City classes

Clear progression path

Job summary

Battersea Power Station is seeking a Studio Lead to enhance the customer experience. This role involves overseeing the studio environment, maintaining high energy, and managing team dynamics to ensure exceptional service.

The ideal candidate will possess leadership skills, organizational abilities, and experience in a fast-paced setting. The position demands working flexible shifts, including weekends.

In return, the company offers competitive pay and unlimited access to One City classes.

Qualifications

• Experience in a fast-paced environment with leadership potential.
• Ability to motivate a team under pressure.
• Strong organisational skills for coordinating events.

Responsibilities

• Take ownership of customer journey and studio experience.
• Oversee smoothie bar and ensure quality control.
• Manage studio events and maintain clean environments.
• Conduct daily walkthroughs to ensure readiness.

Skills

Influencing team energy

Organisational skills

Leadership style

Job description

Studio Lead / Customer Experience

Location: Battersea Power Station

Pay: £12.80/hr (FOH shifts) | £14/hr (Lead shifts)

One City is looking for a driven, high-energy individual to join our team as a Studio Lead and head up our in-studio customer experience.

Key Responsibilities

• Take full ownership of the new customer journey, ensuring every first‑timer greeting and studio walkthrough is delivered at the highest level.
• Ensure member feedback and on‑site queries are dealt with instantly.
• Oversee the smoothie bar during your shift, ensuring quality control and speed of service for post‑workout nutrition.
• Drive the studio vibe, ensuring energy levels are aligned with the One City brand from opening to closing.
• Act as the lead on the ground for studio events, themed classes, and brand collaborations, ensuring flawless execution and maximum member engagement.
• Set the pace for the Front of House team, ensuring every staff member is proactive, professional, and contributing to the environment.
• Conduct rigorous daily walkthroughs to maintain immaculate studios, changing rooms, and communal areas.
• Manage opening/closing procedures and delegate tasks effectively to keep the studio performance‑ready.
• Ensure all studio equipment and tech are ready for action before every session.

Qualifications & Experience

• Experience in a fast‑paced environment and a desire to take on more responsibility.
• Ability to influence the energy of a room and keep a team motivated under pressure.
• Strong organisational skills, enjoying coordinating events and managing a busy floor.
• Kind and authoritative leadership style – giving direct but empathetic feedback and leading by example.

Logistics

• Flexibility is key: shifts can start as early as 5:30 am or finish as late as 8:30 pm.
• Open 7 days a week; regular weekend work is required.

Benefits

• Competitive pay: £12.80/hr (FOH) up to £14/hr (Lead shifts).
• Unlimited One City classes (Run City & Cycle City).
• Clear progression path to Assistant or Studio Management.