Front of House/ Customer Experience - One City

Battersea Power Station; Greater London; Vor Ort; GBP 18.000 - 19.000; Vollzeit

Benefits dieser Stelle

Unlimited One City classes

Clear progression

Competitive Pay

Zusammenfassung

One City is seeking a driven Front of House to elevate the in-studio customer experience at Battersea Power Station. You will greet first-time guests, support the smoothie bar, and help maintain the studio's energy, atmosphere, and brand alignment from open to close.

This role rewards energy, organization, and teamwork, with regular weekend shifts and early starts. You will contribute to events, ensure tidy spaces, and prepare equipment for sessions, becoming a visible part of a high-energy,

Qualifikationen

• Energy, drive, and a high-energy presence on the floor.
• Ability to influence and maintain the studio atmosphere.
• Organised with strong multi-tasking and reliability.

Aufgaben

• First Impressions: Deliver every first-timer greeting and studio walkthrough at the highest level — informative, high-energy, and welcoming.
• Instant Communication: Ensure member feedback and on-site queries are dealt with instantly.
• Refuel Management: Support the smoothie bar during your shift, ensuring quality control and speed of service for post-workout nutrition.
• Bring the Vibe: Contribute to the energy levels in the studio, keeping them aligned with the One City brand from open to close.
• Events & Collabs: Support studio events, themed classes, and brand collaborations, helping ensure flawless execution and maximum member engagement.
• Precision Standards: Help keep the studios, changing rooms, and communal areas immaculate through regular checks.
• Shift Support: Assist with opening/closing procedures, making sure the studio is always "performance-ready".
• Tech Readiness: Ensure all studio equipment and tech are ready for action before every session.

Kenntnisse

Energy & Drive

Atmosphere Driven

Organised

Team Player

Jobbeschreibung

Front Of House / Customer Experience

Location: Battersea Power Station

Pay: £13 - £14/hr

One City is looking for a driven, high-energy individual to join our team as Front of House and help deliver our in-studio customer experience.

This role is for those who understand that a high-performance studio requires more than just operational support — it requires focus on atmosphere and brand energy. You'll be a key part of the \"live\" environment, helping ensure energy levels are high, aesthetics are sharp, and every brand activation is executed with precision.

Key Responsibilities

The Member Experience

• First Impressions: Deliver every first-timer greeting and studio walkthrough at the highest level — informative, high-energy, and welcoming.
• Instant Communication: Ensure member feedback and on-site queries are dealt with instantly.
• Refuel Management: Support the smoothie bar during your shift, ensuring quality control and speed of service for post-workout nutrition.

Atmosphere & Energy

• Bring the Vibe: Contribute to the energy levels in the studio, keeping them aligned with the One City brand from open to close.
• Events & Collabs: Support studio events, themed classes, and brand collaborations, helping ensure flawless execution and maximum member engagement.

Operational Excellence

• Precision Standards: Help keep the studios, changing rooms, and communal areas immaculate through regular checks.
• Shift Support: Assist with opening/closing procedures, making sure the studio is always \"performance-ready\".
• Tech Readiness: Ensure all studio equipment and tech are ready for action before every session.

What we're looking for:

• Energy & Drive: You thrive in a fast-paced environment and bring enthusiasm to every shift.
• Atmosphere Driven: You understand how to influence the energy of a room.
• Organised: You enjoy the logistics of a busy floor and juggling multiple tasks.
• Team Player: You take direction well, work well with others, and lead by example in your own corner of the studio.

THE LOGISTICS

• Flexibility is Key: Our community moves early and stays late. Shifts can start as early as 5:30am or finish as late as 8:30pm.
• Weekend Energy: We're open 7 days a week, so regular weekend work is required.

WHY ONE CITY?

• Competitive Pay: £13 - £14/hr.
• UNLIMITED One City classes (Run City & Cycle City).
• Clear Progression: A direct path for those looking to move into Studio Lead and beyond.