Assistant Studio Manager

Jobs in Fitness; Greater London; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Free gym membership

Employee discounts

Referral incentives

Pension contributions

Family support benefits

Job summary

Jobs in Fitness in London seeks a Front of House Leader to run daily studio operations, greet members, resolve queries, and uphold high service standards across every shift. The role requires delivering an exceptional member experience from arrival to departure and leading by example in a fast-paced, people-focused studio.

You will manage shifts, assist with scheduling, support Health & Safety, coach the FOH team, and contribute to KPIs like member retention.

Qualifications

• Experience leading Front of House or customer-facing teams.
• Strong customer service mindset with a passion for member experience.
• Ability to motivate and develop others, with clear communication.
• Flexibility to work early mornings, evenings and weekends.

Responsibilities

• Lead regular Front of House shifts and be the studio face.
• Deliver an exceptional member experience from arrival to departure.
• Resolve member queries professionally and efficiently.
• Maintain high Front of House standards on every shift.
• Lead by example with outstanding customer service.
• Support smooth daily studio operations and readiness.
• Ensure health & safety compliance and a safe environment.
• Drive KPIs like member satisfaction and retention.
• Coach FOH team and develop others.
• Assist with recruitment and onboarding of new starters.
• Manage rota planning and act as Duty Manager when needed.

Skills

People leadership

Customer service

Communication

Scheduling

Team coaching

Problem solving

Job description

The Company:

A premium boutique fitness business committed to delivering exceptional member experiences through outstanding service, high-energy environments, and a strong sense of community. The business values proactive leadership, continuous development, and creating inclusive spaces where both people and performance thrive.

The Basics:

• Salary: £30,500
• Location: Clapham Junction
• Working hours: Full-time (40 hours per week) and 1 day every weekend. Shifts start as early as 5:45am and finish as late as 9:15pm so must be able to travel into and out of Central London for those times.
• Benefits: A competitive benefits package including a complimentary fitness membership, discounts on products and services, referral incentives, pension contributions and enhanced family support benefits.
• Start date: end of October/early November

The Role:

Front of House Leadership:

• Lead regular Front of House shifts, acting as the face of the studio.
• Deliver an exceptional member experience from arrival through to departure.
• Resolve member queries and concerns professionally and efficiently.
• Ensure Front of House standards remain consistently high across every shift.
• Lead by example, demonstrating outstanding customer service and professionalism.

Studio Operations:

• Support the delivery of smooth daily studio operations.
• Ensure the studio is clean, organised and operationally ready at all times.
• Complete daily operational checks and ensure company procedures are followed.
• Support health & safety compliance and maintain a safe environment for members and team.

Commercial Performance:

• Support the delivery of studio KPIs, including member satisfaction, retention and operational performance.
• Assist with monitoring studio performance and identifying opportunities for improvement.
• Help drive a culture of accountability and continuous improvement.

Team Leadership Development:

• Coach and support the Front of House team during shifts, providing regular feedback and guidance.
• Support Customer Service Leads (CSLs) in building team capability, confidence and consistency.
• Foster a positive, collaborative and high-performing team culture.
• Encourage best practice and uphold company values across the team.

Recruitment + Onboarding:

• Support the recruitment process for Front of House team members.
• Assist with onboarding and training new starters to ensure they are set up for success.
• Help maintain training standards and ensure team members understand operational procedures and service expectations.

Scheduling + Duty Management:

• Support rota planning and shift coverage to ensure appropriate staffing levels.
• Act as Duty Manager when required, taking responsibility for the safe and efficient operation of the studio.
• Escalate operational issues appropriately and take ownership of resolving day-to-day challenges.

The Person:

We're looking for someone who is passionate about delivering exceptional service and enjoys leading by example in a fast-paced, people-focused environment.

You’ll ideally have:

• Previous experience in a supervisory or management role within fitness, hospitality or retail.
• Outstanding customer service skills with a passion for creating memorable member experiences.
• Strong organisational skills and excellent attention to detail.
• The ability to motivate, coach and develop others.
• Confidence making decisions and managing priorities during busy operational periods.
• A proactive, solutions-focused mindset.
• Excellent communication and interpersonal skills.
• Flexibility to work early mornings, evenings and weekends as part of the management rota.