Front of House/ Customer Experience - One City

Battersea Academy for Skills & Employment (BASE); Greater London; On-site; GBP 18,000 - 19,000; Full time

Job summary

One City is seeking a driven Front of House and Customer Experience representative at Battersea Power Station, London. You will contribute to a high-energy studio atmosphere and ensure seamless member experiences from greeting to post-workout service.

The role requires maintaining energy, coordinating with events and brand activations, and supporting open/close procedures. Weekend shifts are required, with pay in the £13-£14 per hour range.

Qualifications

• Energy & Drive: thrive in a fast-paced environment and bring enthusiasm to every shift.
• Atmosphere Driven: understand how to influence the energy of a room.
• Organised: enjoy the logistics of a busy floor and juggling multiple tasks.
• Team Player: work well with others and lead by example in your own corner of the studio.

Responsibilities

• First Impressions: Deliver every first-time greeting and studio walkthrough at the highest level — informative, high-energy, and welcoming.
• Instant Communication: Ensure member feedback and on-site queries are dealt with instantly.
• Refuel Management: Support the smoothie bar during your shift, ensuring quality control and speed of service for post-workout nutrition.

Job description

FRONT OF HOUSE / CUSTOMER EXPERIENCE

Location: Battersea Power Station

Pay: £13 - £14/hr

One City is looking for a driven, high-energy individual to join our team as Front of House and help deliver our in-studio customer experience.

This role is for those who understand that a high-performance studio requires more than just operational support — it requires focus on atmosphere and brand energy. You'll be a key part of the "live" environment, helping ensure energy levels are high, aesthetics are sharp, and every brand activation is executed with precision.

KEY RESPONSIBILITIES

The Member Experience

• First Impressions: Deliver every first-time greeting and studio walkthrough at the highest level — informative, high-energy, and welcoming.
• Instant Communication: Ensure member feedback and on-site queries are dealt with instantly.
• Refuel Management: Support the smoothie bar during your shift, ensuring quality control and speed of service for post-workout nutrition.

Atmosphere & Energy

• Bring the Vibe: Contribute to the energy levels in the studio, keeping them aligned with the One City brand from open to close.
• Events & Collabs: Support studio events, themed classes, and brand collaborations, helping ensure flawless execution and maximum member engagement.

Operational Excellence

• Precision Standards: Help keep the studios, changing rooms, and communal areas immaculate through regular checks.
• Shift Support: Assist with opening/closing procedures, making sure the studio is always "performance-ready."
• Tech Readiness: Ensure all studio equipment and tech are ready for action before every session.

What we're looking for:

• Energy & Drive: You thrive in a fast-paced environment and bring enthusiasm to every shift.
• Atmosphere Driven: You understand how to influence the energy of a room.
• Organised: You enjoy the logistics of a busy floor and juggling multiple tasks.
• Team Player: You take direction well, work well with others, and lead by example in your own corner of the studio.

THE LOGISTICS

• Flexibility is Key: Our community moves early and stays late. Shifts can start as early as 5:30am or finish as late as 8:30pm.
• Weekend Energy: We're open 7 days a week, so regular weekend work is required.

WHY ONE CITY?

• Competitive Pay: £13 - £14/hr.
• UNLIMITED One City classes (Run City & Cycle City).
• Clear Progression: A direct path for those looking to move into Studio Lead and beyond.