Studio Coordinator

Jobs In. Fitness; Oxford; On-site; GBP 24,300 - 29,700; Full time

Job summary

Jobs In. Fitness is seeking a Studio Coordinator in Oxford to drive membership growth and ensure an exceptional member experience. The ideal candidate will manage inquiries, follow leads, and foster community engagement while supporting studio operations.

This full-time role requires individuals with strong sales or customer service backgrounds, proactive attitudes, and interests in health and wellness. Candidates will enjoy opportunities for career advancement as the business expands.

Qualifications

• Previous experience in a sales, customer service, or client-facing environment.
• Ability to build rapport and create positive first impressions.
• Confidence initiating conversations and converting opportunities.

Responsibilities

• Manage day-to-day member journey and support growth objectives.
• Handle membership inquiries via phone, email, and social media.
• Proactively follow up leads and nurture prospective members.

Skills

Sales experience

Customer service

Strong organizational skills

Excellent communication skills

Proactivity

Job description

An ambitious and growing boutique fitness business is seeking a Studio Coordinator to play a pivotal role in its next stage of growth. With plans to significantly expand its membership base over the coming year, this position is central to delivering an exceptional member experience while driving new member acquisition and retention.

The Studio Coordinator will act as the face of the business, ensuring every prospective and existing member receives outstanding service from their first enquiry through to becoming an engaged member of the community. Working closely with the leadership team, this individual will support studio operations, manage sales activity, and contribute to the continued success of a high-energy, performance-driven environment.

This is a full-time position offering clear progression opportunities for individuals who demonstrate strong performance, initiative, and commitment.

The Basics

• Salary: £27,000 + commission based incentives that kick in after probation (3 months)
• Working hours: full-time Mon-Fri with some flexible weekend work required
• Reporting to: Studio Manager
• Opportunity to grow and develop with a leading brand in the boutique fitness space!

The Role

The Studio Coordinator will be responsible for managing the day-to-day member journey while supporting the studio's membership growth objectives.

• Managing all membership enquiries through phone, email, social media, and in-person interactions.
• Proactively following up leads and nurturing prospective members through the sales process.
• Converting walk-ins, enquiries, and trial participants into active members.
• Building and maintaining strong relationships with members to enhance retention and engagement.
• Supporting the achievement of monthly and annual membership growth targets.
• Delivering a welcoming and professional front-of-house experience.
• Maintaining accurate records of leads, memberships, and member communications.
• Supporting studio events, promotions, and community-building initiatives.
• Collaborating closely with the coaching and leadership teams to ensure a seamless member experience.
• Assisting with general studio administration and operational tasks as required.
• Acting as a brand ambassador, promoting the studio's values, culture, and services both in person and online.

The role is studio-based, with working hours typically aligned to member demand, including peak morning and evening periods. Standard operating hours are expected to fall between 10:00am and 7:00pm, with flexibility required to support business needs.

Performance will be measured through a combination of membership growth, lead conversion, member satisfaction and overall contribution to studio success.

The Person

The ideal candidate is an enthusiastic, proactive, and commercially minded individual who enjoys building relationships and thrives in a people-focused environment.

• Previous experience in sales, customer service, hospitality, fitness, wellness, or a client-facing environment.
• A natural ability to build rapport and create positive first impressions.
• Confidence initiating conversations and converting opportunities into outcomes.
• Strong organisational skills and attention to detail.
• Excellent verbal and written communication skills.
• A self‑motivated approach with the ability to work independently.
• High levels of energy, positivity, and professionalism.
• A genuine interest in health, fitness, wellness, and community building.
• The ability to remain calm, adaptable, and solutions‑focused in a fast‑paced environment.
• Confidence working towards individual and team performance targets.

While previous sales experience would be advantageous, the business is equally interested in individuals who demonstrate the right attitude, work ethic, and willingness to learn.

In return, the successful candidate will have access to a structured development pathway, with opportunities to progress into senior coordination, management, or leadership positions as the business continues to grow.