Studio Support Beauty Therapist

FACEGYM; Greater London; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Generous commission on retail and服务

Exclusive staff discounts

50% staff discount on products

Additional holiday day per year

Employee Assistance Programme

Education and training in advanced fac

Career progression opportunities

Job summary

FACEGYM is seeking a Studio Support Trainer to deliver our signature facial workouts, welcome clients and support day-to-day studio operations across London studios. You will manage bookings using Zenoti, drive retail sales, rebookings and memberships, and step into a Studio Lead role when required, ensuring a high-quality client experience and brand standards in a fast-paced environment.

This hybrid role covers Notting Hill, St John's Wood, Kings Road, Selfridges and Coal Drops Yard, with

Qualifications

• NVQ Level 3 Beauty Therapy qualification or equivalent.
• Passion for skincare, facial wellness and exceptional customer service.
• Experience in beauty, spa, retail or customer-facing environment.
• Ability to deliver facial treatments and Front of House responsibilities.
• Willingness to travel between FACEGYM studios when required.

Responsibilities

• Deliver FACEGYM's signature facial workouts following Bootcamp training.
• Welcome clients and create an exceptional experience from arrival through to departure.
• Build and maintain positive client relationships through excellent customer service.
• Manage bookings, cancellations, walk-ins, client enquiries and check-ins using Zenoti.
• Drive retail sales, rebookings, memberships and client retention.
• Educate clients on FACEGYM products, services and memberships to maximise opportunities.
• Support the smooth day-to-day operation of the studio, including Front of House responsibilities.
• Open/close procedures and act as a key holder when required.
• Maintain hygiene, operational and brand standards across the studio.
• Monitor stock levels and help with stock management and end-of-day reporting.
• Handle client queries professionally and efficiently.
• Provide flexible coverage across London studios and multiple locations.

Skills

Facial training

Customer service

Retail sales

Front of House

Studio operations

Communication

Team player

Flexible travel

Education

NVQ Level 3 Beauty Therapy

Tools

Zenoti

Job description

OUR BRAND

FACEGYM is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face - in our Studios, on face-gym.com and at home. We are based in central London, working across the UK & USA, with new markets to launch soon!

JOIN THE TEAM

We're looking for a passionate Studio Support Trainer who loves delivering exceptional facial workouts, creating outstanding client experiences and supporting the smooth day-to-day operation of our studios.

This is a unique hybrid role combining hands-on facial training with Front of House and operational studio support. You'll deliver FACEGYM's signature facial workouts, welcome and support clients, manage bookings, drive retail sales and rebookings, and step into a Studio Lead role when required.

As a Studio Support Trainer, you'll provide flexible coverage across our London studios, supporting the business during team absences, holidays, peak periods and other operational needs.

Your role will include supporting across our London locations, including Notting Hill, St John's Wood, Kings Road, Selfridges and Coal Drops Yard, when required.

WHO WE ARE LOOKING FOR

• Passionate, outgoing and skilled beauty professionals who are committed to delivering the highest quality facial workouts

• Customer service-focused professionals who build genuine, long-lasting client relationships

• Skincare and facial wellness enthusiasts who are passionate about delivering personalised, results-driven experiences

• Confident individuals who enjoy working both as a Trainer and supporting Front of House operations

• Commercially minded team members who understand the importance of retail, rebooking, memberships and client retention

• Positive, adaptable team players who thrive in a fast-paced and constantly evolving environment

• Self-motivated individuals with a proactive, hands-on approach who are happy to step in wherever the business needs support

JOB DUTIES & RESPONSIBILITIES

• Deliver FACEGYM's signature facial workouts following successful completion of Bootcamp training

• Welcome clients and create an exceptional experience from arrival through to departure

• Build and maintain positive and long-lasting client relationships through exceptional customer service

• Manage bookings, cancellations, walk-ins, client enquiries and check-ins using Zenoti

• Drive retail sales, rebookings, memberships and client retention

• Educate clients on FACEGYM products, services and memberships to maximise every commercial opportunity

• Support the smooth day-to-day operation of the studio, including Front of House responsibilities

• Support opening and closing procedures and act as a key holder when required

• Maintain exceptional hygiene, operational and brand standards across the studio

• Ensure treatment rooms, workstations, tools and equipment are clean, sanitised and presented to the highest standard

• Monitor stock levels and support with stock management and end-of-day reporting

• Handle client queries and concerns professionally, confidently and efficiently

• Step into a Studio Lead role when required to support the team and maintain smooth studio operations

• Provide flexible coverage across FACEGYM's London studios during team absences, holidays and peak periods

• Support Trainer and Front of House teams across multiple locations when required

• Represent FACEGYM at studio events, community activations and brand initiatives

• Support the wider studio team to ensure the day-to-day operation runs smoothly and efficiently

• Embrace FACEGYM's standards, culture and brand values at all times

JOB SKILLS & REQUIREMENTS

• Must hold an NVQ Level 3 Beauty Therapy qualification or equivalent

• Must be passionate about skincare, facial wellness, beauty and exceptional customer service

• Must have experience working within a beauty, spa, retail or customer-facing environment

• Must be confident delivering facial treatments and working in a client-facing Front of House environment

• Must be commercially aware and motivated by retail sales, rebooking, memberships and client retention

• Must have excellent communication and interpersonal skills

• Must be flexible and willing to travel between FACEGYM studios when required

• Must be flexible to work weekdays, evenings, weekends and rotating holidays

• Must be consistently punctual, reliable, adaptable and committed to assigned work commitments

• Must be able to successfully complete FACEGYM Bootcamp training and demonstrate competency across the full workout menu

• Must be able to stand for extended periods, including during consecutive workouts and 6–8 hour shifts

• Must demonstrate safe body mechanics and appropriate self-care techniques when delivering workouts

• Must be comfortable working in a fast-paced environment and remaining calm under pressure

• Must be willing to support across multiple locations when necessary to further support and drive the business

OUR BRAND VALUES

Teamwork
Adaptability
Ownership
Respect

OUR COMPANY BENEFITS

• Generous commission on retail and services

• Exclusive discounts for you, friends and family on FACEGYM services

• 50% discount on FACEGYM products

• Additional day of holiday for each year of service

• Access to a confidential Employee Assistance Programme

• Exceptional education and training in advanced facial techniques and technologies

• Career progression and growth opportunities through internal promotion and recognition

MAKE YOUR MOVE

Ready to combine your passion for facial fitness with exceptional client service?

Join FACEGYM and become part of a team redefining the facial fitness experience. This is an opportunity to grow your career, build meaningful client relationships and play a key role in delivering the FACEGYM experience across our London studios.

We'd love to hear from you.