Operations Manager

Jobs in Fitness; Greater London; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Career development opportunities

Involvement in a growing brand

Supportive leadership environment

Job summary

Jobs in Fitness is seeking an operationally strong, commercially minded Operations Manager to run a premium boutique studio in London. You will own the studio’s day‑to‑day operations, marketing voice and growth strategy, supported by a front‑of‑house lead and a driven leadership team.

The role offers a £40,000–£45,000 salary, full‑time hours, and a weekend rotation, with incentives and career development opportunities as part of a growing brand.

Qualifications

• Minimum 2 years’ management experience in fitness, wellness, hospitality, or a similar client-facing environment.
• Proven sales track record and ability to meet commercial targets.
• Strong operational grounding with KPI tracking and performance reporting.
• Practical marketing skills, including email campaigns and basic content creation.
• Strong leadership and team development capabilities.
• Excellent communication and interpersonal skills.
• Highly organised with attention to detail and multi-tasking in a small team.
• Flexible and reliable with weekend availability.

Responsibilities

• Oversee day‑to‑day studio operations to ensure smooth running.
• Own KPI tracking and report performance to the leadership team.
• Prepare weekly performance insights and share with the team.
• Manage bookings, memberships and scheduling systems.
• Maintain high standards of cleanliness, presentation and brand alignment.
• Liaise with external contractors and service providers.
• Proactively resolve operational issues.
• Drive membership growth, retention and revenue through selling and campaigns.
• Plan and deliver studio marketing initiatives, events, and promotions.
• Collaborate with social media support and partners.
• Support recruitment, onboarding and training of staff.
• Coordinate rosters and class cover with front‑of‑house lead.

Skills

Management

Sales experience

KPIs & reporting

Marketing ability

Leadership

Communication

Organised

Weekend availability

Tools

Klaviyo

Job description

An exciting opportunity for a commercially savvy, operationally strong Operations Manager to run a premium boutique fitness studio.

This role is ideal for an experienced fitness or wellness operator who thrives on building effective systems, delivering consistent performance, and driving strong commercial results. You will oversee the full operational function of the studio, with clear growth targets to achieve and a focus on identifying new opportunities for growth and innovation. You will also own the studio’s day-to-day marketing, from email and newsletters to capturing content. We are looking for someone with a growth-oriented mindset, able to put effective operations in place so the studio runs smoothly, while actively driving development with energy and ambition.

The Company:

Our client is a well-established boutique fitness brand operating within the premium studio space. Known for delivering innovative, results-driven training experiences and fostering a strong sense of community, the business offers a high-quality member experience supported by a passionate and professional team.

With two locations already established in West London and further expansion planned, this is a company that values leadership, culture, and long-term growth.

The Basics:

• £40,000 - £45,000 salary, depending on experience
• Full-time role (40 hours per week minimum) 9am-6pm
• 1 weekend day worked each week (in place of a weekday)
• Flexibility required for early, late, and occasional out-of-hours work
• 28 days annual leave inc bank holidays
• Performance-based incentives/commission structure
• Perks: career development opportunities, involvement in a growing brand, supportive leadership environment

The Opportunity:

A chance to take ownership of both the operational engine and the marketing voice of a premium boutique studio, working alongside a dedicated front-of-house lead, within a growing brand with further expansion planned and a supportive leadership team.

The Role:

Studio Operations + Performance

• Oversee the smooth day-to-day running of the studio
• Own studio KPIs, monitoring performance metrics and reporting on business progress
• Prepare weekly reports and communicate performance insights to leadership and team
• Manage studio systems for bookings, memberships, and scheduling
• Maintain exceptional standards of cleanliness, presentation, and brand alignment
• Liaise with external contractors and service providers as required
• Proactively resolve operational issues

Commercial Performance + Sales

• Drive membership growth and retention
• Meet and exceed sales targets across memberships, classes, and retail
• Support sales conversions through digital channels
• Identify opportunities to increase revenue and improve client retention

Marketing + Content

• Build and send email campaigns and newsletters using Klaviyo
• Capture studio content, including photos and short-form video, to support campaigns and social channels
• Plan and deliver studio marketing initiatives, promotions, and events
• Collaborate with the existing social media support and any external agency partners
• Contribute ideas for growth, content, and community engagement
• Engage with the local area to increase brand awareness and drive new business

Team + Administration

• Work alongside the studio’s dedicated front-of-house manager, so that the studio floor and operations run in step
• Support and develop the studio team
• Manage staff scheduling, rotas, and class cover
• Support recruitment, onboarding, and training of new team members
• Liaise with HR on staffing and administrative processes
• Track and submit staff hours for payroll

Client Insight + Retail

• Build strong working relationships with instructors
• Ensure promotions, events, and offerings are communicated effectively to members
• Gather client feedback and identify opportunities to enhance the experience
• Oversee retail stock management, ordering, and merchandising in line with brand standards

The Person:

Essential:

• Minimum 2 years’ management experience in fitness, wellness, hospitality, or a similar client-facing environment
• Proven experience in sales and achieving commercial targets
• Strong operational grounding, including KPIs and performance reporting
• Practical marketing ability, such as email/newsletter campaigns and basic content creation
• Strong leadership skills with the ability to motivate and develop a team
• Excellent communication and interpersonal skills
• Highly organised with strong attention to detail
• Comfortable working across multiple responsibilities within a small team
• Passion for fitness, wellness, and boutique studio environments
• Proactive, driven, and confident taking initiative
• Flexible and reliable, with availability for weekends and varied working hours

Desirable:

• Hands-on experience with Klaviyo or a similar email marketing platform
• Experience capturing photo and video content for social and email
• Previous experience in a Studio Manager, General Manager, or similar role
• Experience within a premium or boutique fitness environment
• Familiarity with studio management systems
• Understanding of financial processes including payroll, budgeting, and reporting