Student Wellbeing & Attendance Officer

Castle School Education Trust; Highbridge; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

The King Alfred School in Highbridge, Somerset is seeking a dedicated Pastoral Support Officer to help foster a safe, inclusive learning environment. You will be a visible point of contact, supporting behaviour, attendance and overall student wellbeing under lead staff guidance.

You will maintain confidential records, liaise with parents and external agencies, and participate in safeguarding processes while contributing to positive classroom environments and proactive pastoral support.

Qualifications

• A good standard of education (including Maths and English).
• Strong IT proficiency in databases and general software.
• Excellent verbal and written communication skills with high attention to detail, alongside the ability to build strong, positive relationships with pupils, parents, staff and third parties.
• Confidence in handling fast-paced, emotive situations, managing conflict constructively and remaining calm, resilient and patient under pressure.
• Experience working in a busy, varied environment, with a proactive attitude toward managing student behaviour and supporting vulnerable groups.
• Up-to-date knowledge of safeguarding and child protection legislation, high professional standards, strict adherence to confidentiality and a commitment to acting as a positive role model for students.
• First Aid qualification would be desirable, or a willingness to work towards it.

Responsibilities

• Reviewing and responding to student-centred concerns throughout the school day, gathering incident evidence and delivering tailored support for vulnerable students under lead staff guidance.
• Maintaining a supportive, visible presence during social times and participating in daily support rotas to assist teaching colleagues in managing positive classroom environments.
• Communicating effectively with parents, carers, and external agencies to ensure positive student outcomes and wellbeing, as well as collaborating with attendance and safeguarding teams.
• Maintaining accurate, confidential records and logs, attending key intervention meetings and assisting in the continuous enhancement of pastoral processes.

Skills

Strong IT skills

Excellent communication

Safeguarding knowledge

Conflict management

First Aid (desirable)

Education

Good standard of education (Maths & English)

Tools

Databases

Office software

Job description

The King Alfred School in Highbridge, Somerset is seeking a dedicated Pastoral Support Officer to help foster a safe, inclusive learning environment. You will be a visible point of contact, supporting behaviour, attendance and overall student wellbeing under lead staff guidance.

You will maintain confidential records, liaise with parents and external agencies, and participate in safeguarding processes while contributing to positive classroom environments and proactive pastoral support.