Student Support Specialist – Voice & Calls

KS Legal & Associates; Churchgate; On-site; GBP 21,000 - 29,000; Full time

Job summary

KS Legal & Associates is seeking a customer service-oriented candidate to handle inquiries and resolve issues. The role involves managing inbound and outbound calls to students, following up on outstanding items, and maintaining precise records. You will also support general office tasks in a fast-paced environment.

The ideal candidate will have excellent English communication skills and a high school diploma; local language skills and prior experience are advantageous.

Qualifications

• Must have strong written and verbal communication skills.
• Ability to resolve issues promptly and professionally.
• Experience in fast-paced customer service environments is a plus.

Responsibilities

• Handle customer queries and complaints via inbound/outbound calls.
• Resolve customer issues promptly and ensure satisfaction.
• Make outgoing calls to students for follow-ups and reminders.
• Maintain accurate records.
• Assist with general office tasks as needed.

Skills

Excellent communication

Customer service

Problem solving

Multitasking

Education

High school diploma

Experience preferred

Job description

KS Legal & Associates is seeking a customer service-oriented candidate to handle inquiries and resolve issues. The role involves managing inbound and outbound calls to students, following up on outstanding items, and maintaining precise records. You will also support general office tasks in a fast-paced environment.

The ideal candidate will have excellent English communication skills and a high school diploma; local language skills and prior experience are advantageous.