Customer Support Professional - Voice

KS Legal & Associates; Churchgate; On-site; GBP 21,000 - 27,000; Full time

Job summary

KS Legal & Associates is seeking a customer service representative to handle queries and complaints via inbound/outbound calls, delivering prompt solutions in a fast-paced environment.

The role requires excellent English communication and local language skills, strong problem-solving and customer service abilities, and the capacity to multitask. A high school diploma or relevant experience is preferred.

Qualifications

• Excellent communication skills in English and local language(s).
• Strong problem-solving and customer service skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Handle customer queries and complaints via inbound/outbound calls
• Resolve customer issues promptly and ensure satisfaction
• Make outgoing calls to students for follow-ups and reminders
• Maintain accurate records
• Assist with general office tasks as needed

Skills

Excellent communication

Customer service

Problem solving

Multitasking

Education

High school diploma or equivalent

Job description

Responsibilities:

Handle customer queries and complaints via inbound/outbound calls Resolve customer issues promptly and ensure satisfaction Make outgoing calls to students for follow-ups and reminders Maintain accurate records Assist with general office tasks as needed

Requirements:

Graduate Excellent communication skills in English and local language(s) Strong problem-solving and customer service skills

Ability to multitask and work in a fast-paced environment High school diploma or relevant experience preferred