Global 24/7 Bilingual Customer Support Engineer

LexisNexis Risk Solutions; Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Generous holiday allowance

Private medical benefits

Pension scheme

Share option scheme

Travel season ticket loan

Employee discounts

Job summary

LexisNexis Risk Solutions in the United Kingdom is seeking a proactive Support Engineer to join our Customer Support team. You will assist customers by phone and email, troubleshooting integrations, and guiding them through API and workflow challenges.

The role requires strong English and French, solid SQL and HTML knowledge, and the ability to handle complex issues while maintaining excellent customer service.

Qualifications

• Proven experience in Customer Support (pre/post sales).
• Proficient in English and French.
• Strong customer-facing email and phone skills.
• Understanding of SQL and generating simple queries.
• Knowledge of HTML and multiple web technologies.
• Excellent debugging skills for web workflows.
• Ability to handle demanding and complex issues.

Responsibilities

• Providing guidance and validation of software solutions for some of the largest companies in the world, addressing inquiries and assisting with integrations, desktop/laptop and mobile fingerprinting, API integrations, policies and workflow design.
• Following prescribed software workflow and processes when addressing customer questions and ensuring that the Service continues to function normally through software maintenance, testing and post-deployment
• Discerning when software/technical issues should be escalated and responding to customer’s initial questions on our software products and actively monitoring the service that LNRSG provides.

Skills

Customer-facing communication

English

French

Analytical thinking

Troubleshooting

Tools

HTML

SQL

PHP

Perl

JAVA

JSP/JSF

Ruby

JavaScript

ASP.Net

Job description

LexisNexis Risk Solutions in the United Kingdom is seeking a proactive Support Engineer to join our Customer Support team. You will assist customers by phone and email, troubleshooting integrations, and guiding them through API and workflow challenges.

The role requires strong English and French, solid SQL and HTML knowledge, and the ability to handle complex issues while maintaining excellent customer service.