Customer Support Specialist — Multichannel, Empathetic

Job Advert; Corby; On-site; GBP 24,000 - 32,000; Full time

Job summary

Job Advert in London is hiring for a permanent customer support role focused on clear communication, empathy, and efficient issue resolution. You will handle inquiries across phone, email, chat and other channels, ensuring customers feel heard and supported.

You will actively listen to understand needs, triage problems, and provide accurate, timely solutions while maintaining detailed CRM records. The role emphasizes collaboration to resolve issues within SLAs.

Qualifications

• Experience in a customer support or service role.
• Strong verbal and written communication skills.
• Ability to multitask and manage priorities in a fast-paced environment.
• Empathy with customers and a customer-first mindset.
• Proficiency with computer systems and basic troubleshooting.

Responsibilities

• Respond to customer enquiries via phone, email, chat, and other channels.
• Listen actively to understand issues and determine resolutions.
• Diagnose basic technical problems and guide customers through steps.
• Manage multiple interactions, prioritising by urgency and impact.
• De-escalate conflicts and turn negative experiences into positives.
• Record and update customer information in the CRM with high attention to detail.
• Follow processes and flag recurring issues to the team for improvement.
• Collaborate with internal teams to resolve complex problems within agreed timeframes.

Skills

Customer service

Multitasking

Empathy

Problem solving

Communication

Education

GCSEs English & Maths

Tools

Zendesk

Salesforce

Job description

Job Advert in London is hiring for a permanent customer support role focused on clear communication, empathy, and efficient issue resolution. You will handle inquiries across phone, email, chat and other channels, ensuring customers feel heard and supported.

You will actively listen to understand needs, triage problems, and provide accurate, timely solutions while maintaining detailed CRM records. The role emphasizes collaboration to resolve issues within SLAs.