Student Support Officer – Safe Learning & Wellbeing

Sandwell College; West Bromwich; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Top‑Tier Salaries

35-50 days annual leave

Career development days

Cycle to Work Scheme

Exclusive discounts on onsite services

Onsite college gym facilities

Generous pension contributions

Job summary

Sandwell College is seeking a proactive Student Support Officer to join our Central Student Services team on a term-time basis. This permanent full-time role aims to create a safe, positive and supportive learning environment where students feel encouraged to attend, engage and achieve their potential.

You’ll work across designated areas, promote respectful behaviour, monitor welfare and attendance, provide individual guidance and signpost learners to appropriate support services, and build

Qualifications

• Recent and relevant experience in a similar role, with strong communication skills
• Experience working effectively as part of a team and maintaining high standards of service
• A commitment to supporting learners within a safe, positive and inclusive learning environment
• A learner-centred and customer-focused approach
• The ability to understand individual learner needs and communicate appropriately with people from a wide range of backgrounds
• The ability to challenge inappropriate behaviour fairly and confidently
• The ability to provide appropriate advice and guidance to students aged 16 and over regarding their physical, emotional and educational wellbeing
• A First Aid at Work certificate, a relevant SIA qualification and GCSE Maths and English at grade C or above are also desirable

Responsibilities

• Help maintain a safe, positive and purposeful learning environment across designated areas of the College
• Promote the College’s 3Rs: Respect, Responsibility and Ready to Learn, encouraging students to make positive choices
• Monitor student behaviour, challenge inappropriate conduct when necessary and uphold College policies
• Monitor attendance throughout the day and report concerns to the designated Programme Achievement Manager
• Carry out regular wellbeing checks, engage with students and identify those who may need additional support
• Provide individual guidance and signpost learners to appropriate support services
• Build positive relationships with students to encourage good behaviour, attendance and respect for themselves and others
• Provide first-responder first aid support when required
• Work collaboratively with colleagues to enhance the learner experience and respond effectively to concerns

Job description

Sandwell College is seeking a proactive Student Support Officer to join our Central Student Services team on a term-time basis. This permanent full-time role aims to create a safe, positive and supportive learning environment where students feel encouraged to attend, engage and achieve their potential.

You’ll work across designated areas, promote respectful behaviour, monitor welfare and attendance, provide individual guidance and signpost learners to appropriate support services, and build