Student Support Officer: Inspire Safe, Thriving Learners

onlyFE; Birmingham; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Top-Tier Salaries

Annual leave 35–50 days

Career development days

Cycle to work

Discounts on onsite services

Wellbeing & counselling

Free flu vaccine

Awards & recognition

Job summary

Cadbury College is seeking a Student Support Officer for the Cadbury College campus on a full-time, fixed-term basis for the 2026/2027 academic year. You will be a visible presence, promoting Respect, Responsibility and Ready to Learn, building relationships, supporting attendance and wellbeing, and guiding learners with individual support as needed.

You will work with Student Attendance Officers to improve attendance, maintain intervention records, and signpost learners to appropriate support

Qualifications

• Recent, relevant experience in a similar role.
• Experience supporting learners in an educational environment.
• A commitment to creating a safe and positive learning environment.
• The ability to understand and respond to individual learner needs.
• The ability to produce clear and meaningful incident/accident reports.
• A willingness to undertake further training and continuing professional development.

Responsibilities

• Promoting a safe, positive and effective learning environment
• Monitoring learner behaviour and designated areas
• Supporting positive behaviour, attendance and respect
• Building positive relationships with learners and providing individual guidance
• Working closely with Student Attendance Officers to improve attendance
• Signposting learners to appropriate support
• Responding as a first aider when required
• Maintaining accurate records of interventions and incidents
• Encouraging learners to take responsibility for their attendance and behaviour
• Working collaboratively with colleagues and following College policies and procedures

Skills

Student support

Behaviour monitoring

Attendance support

Interventions reporting

CPD willingness

Job description

Cadbury College is seeking a Student Support Officer for the Cadbury College campus on a full-time, fixed-term basis for the 2026/2027 academic year. You will be a visible presence, promoting Respect, Responsibility and Ready to Learn, building relationships, supporting attendance and wellbeing, and guiding learners with individual support as needed.

You will work with Student Attendance Officers to improve attendance, maintain intervention records, and signpost learners to appropriate support