Student Support Officer

Sandwell College; Birmingham; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Top salaries

Long leave allowance (35–50 days)

Career development & progression

Cycle to work scheme

Onsite discounts

Gym access

Pension contributions

Retail & travel discounts

Will writing service

Flu vaccination

Wellbeing support

Recognition events

Job summary

Sandwell College is seeking a Student Support Officer to join our Student Services team at Cadbury College campus on a full-time, fixed term 39-week term-time basis for the 2026/2027 academic year. The role aims to create a safe, positive and supportive environment where every learner can thrive.

You will promote a safe learning environment, monitor behaviour and attendance, provide individual guidance, and work with colleagues to improve learner welfare and outcomes.

Qualifications

• Recent, relevant experience in a similar role.
• Experience supporting learners in an educational environment.
• Commitment to creating a safe and positive learning environment.
• Ability to understand and respond to individual learner needs.
• Ability to produce clear and meaningful incident/accident reports.
• Willingness to undertake further training and continuing professional development.

Responsibilities

• Promoting a safe, positive and effective learning environment.
• Monitoring learner behaviour and designated areas.
• Supporting positive behaviour, attendance and respect.
• Building positive relationships with learners and providing individual guidance.
• Working closely with Student Attendance Officers to improve attendance.
• Signposting learners to appropriate support.
• Responding as a first aider when required.
• Maintaining accurate records of interventions and incidents.
• Encouraging learners to take responsibility for their attendance and behaviour.
• Working collaboratively with colleagues and following College policies and procedures.

Skills

Recent experience

Learner support experience

Safe learning environment

Respond to learner needs

Incident reporting

Willingness to CPD

Job description

We are looking for a Student Support Officer to join our Student Services team at our Cadbury College campus on a full time, fixed term (2026/2027 academic year), 39 week term time only basis to help create a safe, positive and supportive environment where every learner can thrive.

Key Responsibilities

• Promoting a safe, positive and effective learning environment
• Monitoring learner behaviour and designated areas
• Supporting positive behaviour, attendance and respect
• Building positive relationships with learners and providing individual guidance
• Working closely with Student Attendance Officers to improve attendance
• Signposting learners to appropriate support
• Responding as a first aider when required
• Maintaining accurate records of interventions and incidents
• Encouraging learners to take responsibility for their attendance and behaviour
• Working collaboratively with colleagues and following College policies and procedures

Skills, Knowledge and Expertise

• Recent, relevant experience in a similar role
• Experience supporting learners in an educational environment
• A commitment to creating a safe and positive learning environment
• The ability to understand and respond to individual learner needs
• The ability to produce clear and meaningful incident/accident reports
• A willingness to undertake further training and continuing professional development

Benefits

• Top-Tier Salaries – We offer sector-leading pay with some of the most competitive salaries around
• Unbeatable Time Off – Enjoy 35-50 days of annual leave, plus 8 bank holidays AND extra time off at Christmas – because work-life balance is essential
• Fast-Track Your Career – Take advantage of dedicated development days, career pathways, and talent schemes designed to help you grow and succeed
• Cycle to Work Scheme – A healthier, greener, and more cost-effective way to commute
• Exclusive Discounts on Onsite Services – Save on Bliss Hair & Beauty Salon, dog grooming, car health checks, and more
• Fitness Perks – Enjoy our college gym facilities or discounted rates at local gyms to keep you feeling your best
• Generous Pension Contributions – We invest in your future with 23.68% employer contribution for teaching roles and 21.5% for non-teaching roles
• Retail & Travel Discounts – Unlock exclusive savings on high street brands, local transport, cross-country travel. UNIDAYS, Student Beans and Blue Light Discount
• Free Will Writing – We’ve got your back with professional support for your future planning
• Free Flu Vaccine – Stay healthy and protected at no cost to you
• Wellbeing Support – Access confidential counselling services and wellness platforms to support your mental and emotional health
• We Celebrate You! – We recognise and appreciate your hard work with awards, recognition events, and celebration days throughout the year