Student Support Officer

onlyFE; Birmingham; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Top-Tier Salaries

Annual leave 35–50 days

Career development days

Cycle to work

Discounts on onsite services

Wellbeing & counselling

Free flu vaccine

Awards & recognition

Job summary

Cadbury College is seeking a Student Support Officer for the Cadbury College campus on a full-time, fixed-term basis for the 2026/2027 academic year. You will be a visible presence, promoting Respect, Responsibility and Ready to Learn, building relationships, supporting attendance and wellbeing, and guiding learners with individual support as needed.

You will work with Student Attendance Officers to improve attendance, maintain intervention records, and signpost learners to appropriate support

Qualifications

• Recent, relevant experience in a similar role.
• Experience supporting learners in an educational environment.
• A commitment to creating a safe and positive learning environment.
• The ability to understand and respond to individual learner needs.
• The ability to produce clear and meaningful incident/accident reports.
• A willingness to undertake further training and continuing professional development.

Responsibilities

• Promoting a safe, positive and effective learning environment
• Monitoring learner behaviour and designated areas
• Supporting positive behaviour, attendance and respect
• Building positive relationships with learners and providing individual guidance
• Working closely with Student Attendance Officers to improve attendance
• Signposting learners to appropriate support
• Responding as a first aider when required
• Maintaining accurate records of interventions and incidents
• Encouraging learners to take responsibility for their attendance and behaviour
• Working collaboratively with colleagues and following College policies and procedures

Skills

Student support

Behaviour monitoring

Attendance support

Interventions reporting

CPD willingness

Job description

We are looking for a Student Support Officer to join our Student Services team at our Cadbury College campus on a full time, fixed term (2026/2027 academic year), 39 week term time only basis to help create a safe, positive and supportive environment where every learner can thrive. As a Student Support Officer, you will be a visible and positive presence around college, helping to promote Respect, Responsibility and Ready to Learn. You will build strong relationships with learners, encourage positive behaviour and attendance, and provide individual support and guidance when students need it.

Key Responsibilities

• Promoting a safe, positive and effective learning environment
• Monitoring learner behaviour and designated areas
• Supporting positive behaviour, attendance and respect
• Building positive relationships with learners and providing individual guidance
• Working closely with Student Attendance Officers to improve attendance
• Signposting learners to appropriate support
• Responding as a first aider when required
• Maintaining accurate records of interventions and incidents
• Encouraging learners to take responsibility for their attendance and behaviour
• Working collaboratively with colleagues and following College policies and procedures

Skills, Knowledge And Expertise

• Recent, relevant experience in a similar role
• Experience supporting learners in an educational environment
• A commitment to creating a safe and positive learning environment
• The ability to understand and respond to individual learner needs
• The ability to produce clear and meaningful incident/accident reports
• A willingness to undertake further training and continuing professional development

Benefits

• Top-Tier Salaries – We offer sector-leading pay with some of the most competitive salaries around
• Unbeatable Time Off – Enjoy 35-50 days of annual leave, plus 8 bank holidays AND extra time off at Christmas – because work-life balance is essential
• Fast-Track Your Career – Take advantage of dedicated development days, career pathways, and talent schemes designed to help you grow and succeed
• Cycle to Work Scheme – A healthier, greener, and more cost-effective way to commute
• Exclusive Discounts on Onsite Services – Save on Bliss Hair & Beauty Salon, dog grooming, car health checks, and more
• Fitness Perks – Enjoy our college gym facilities or discounted rates at local gyms to keep you feeling your best
• Generous Pension Contributions – We invest in your future with 23.68% employer contribution for teaching roles and 21.5% for non-teaching roles
• Retail & Travel Discounts – Unlock exclusive savings on high street brands, local transport, cross-country travel. UNIDAYS, Student Beans and Blue Light Discount
• Free Will Writing – We’ve got your back with professional support for your future planning
• Free Flu Vaccine – Stay healthy and protected at no cost to you
• Wellbeing Support – Access confidential counselling services and wellness platforms to support your mental and emotional health
• We Celebrate You! – We recognise and appreciate your hard work with awards, recognition events, and celebration days throughout the year.