Receptionist

School Of Coding

Birmingham

On-site

GBP 23,000 - 28,000

Full time

5 days ago

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Benefits offered by this job

Pension Scheme

Employee Assistance Programme

CPD and development opportunities

Company and social events

Bright Exchange discounts

Generous annual leave entitlement

Job summary

School of Coding is seeking a confident Receptionist to deliver a welcoming, efficient and well organized front of house service. You will be the first contact for visitors, callers and internal colleagues, ensuring interactions reflect our commitment to excellent customer care and smooth operational support.

This role requires weekend work and involves maintaining reception processes, coordinating bookings and signposting information while upholding safeguarding and confidentiality standards.

Qualifications

Excellent verbal and written communication skills.
Friendly, professional, and approachable manner.
Strong customer service skills.
Good telephone etiquette.
Organised and able to manage multiple tasks.
Reliable, punctual, and dependable.
Basic computer skills (Microsoft Office, Email, Data Entry).
Attention to detail and accuracy.
Ability to remain calm under pressure.
Good time management and priortisation skills.
Ability to maintain confidentiality.
Teamwork and interpersonal skills.
Weekend availability.

Responsibilities

Provide a warm, professional and efficient reception experience, ensuring all visitors and callers feel welcomed and supported.
Acting as the first point of contact for enquiries, handling all interactions promptly, courteously and with a strong focus on customer satisfaction.
Maintaining the reception area, processes and systems to ensure they run smoothly, safely and in line with organisational expectations.
Managing incoming enquiries, signposting accurately, and ensuring information is recorded, passed on or escalated appropriately.
Carrying out a range of administrative tasks that support the wider organisation, including documentation, bookings, scheduling and coordination tasks.
Supporting internal teams by ensuring messages, enquiries and requests are handled accurately and efficiently.
Responding to unexpected situations calmly and proactively, ensuring issues are resolved or escalated appropriately.
Ensuring reception practices meet organisational policies, safeguarding expectations, confidentiality requirements and health and safety standards.

Skills

Verbal communication

Written communication

Customer service

Telephone etiquette

Organization

Punctuality

Computer basics

Attention to detail

Calm under pressure

Time management

Confidentiality

Teamwork

Weekend availability

Job description

About School of Coding & AI

School of Coding & AI is one of the fastest growing education providers, delivering high quality career focused programmes across Coding, AI, STEM, Health and Social Care, Business and related areas.

Established in 2017, we work with schools, colleges, universities and employer to provide education that leads to real outcomes. Our focus is simple: student first, always.

We are a growing, ambitious organisation, building our team and looking for proactive, collaborative individuals who are comfortable working in a fast paced environment where ideas are encouraged.

About the Role

We are seeking a confident, professional Receptionist to deliver a welcoming, efficient and well organised front of house services.

You will act as the first point of contact for visitors, callers and internal colleagues, ensuring every interaction reflects our commitment to excellent customer care and smooth operational support.

This role will also involve weekend work.

What you'll be doing

Provide a warm, professional and efficient reception experience, ensuring all visitors and callers feel welcomed and supported.

Acting as the first point of contact for enquiries, handling all interactions promptly, courteously and with a strong focus on customer satisfaction.

Maintaining the reception area, processes and systems to ensure they run smoothly, safely and in line with organisational expectations.

Managing incoming enquiries, signposting accurately, and ensuring information is recorded, passed on or escalated appropriately.

Carrying out a range of administrative tasks that support the wider organisation, including documentation, bookings, scheduling and coordination tasks.

Supporting internal teams by ensuring messages, enquiries and requests are handled accurately and efficiently.

Responding to unexpected situations calmly and proactively, ensuring issues are resolved or escalated appropriately.

Ensuring reception practices meet organisational policies, safeguarding expectations, confidentiality requirements and health and safety standards.

What we're looking for

Essential

Excellent verbal and written communication skills.

Friendly, professional, and approachable manner.

Strong customer service skills.

Good telephone etiquette.

Organised and able to manage multiple tasks.

Reliable, punctual, and dependable.

Basic computer skills (Microsoft Office, Email, Data Entry).

Attention to detail and accuracy.

Ability to remain calm under pressure.

Good time management and priortisation skills.

Ability to maintain confidentiality.

Teamwork and interpersonal skills.

Weekend availability.

Desirable

Previous experience in a receptionist or customer service role.

Knowledge of appointment booking systems or office management software.

Knowledge of the education industry.

Flexible and adaptable to changing workloads.

Positive attitude and willingness to learn.

Basic knowledge of health and safety procedures.

Why join us

This is a fantastic opportunity to play a key role in creating a positive first impression and supporting the smooth running of the organisation. You'll be part of a supportive team where professionalism, initiative and commitment to excellent service will be genuinely valued.