Student Support Administrator

Chrysalis Courses; Bridgwater; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Full training provided

20 days holiday + Bank Holidays

Job summary

Chrysalis Courses is seeking an Administrator at our Bridgwater Head Office to support students and manage essential administration tasks. You will handle enquiries, assessments, and certificates while ensuring processes run smoothly within our Student Support team.

The role focuses on results processing, class scheduling, and general administrative duties. Full training is provided; this is a full-time position based in Bridgwater, Somerset.

Qualifications

• Experience in administration or a similar office-based role.
• Highly organised with excellent attention to detail.
• Proficient in Microsoft Office applications (Outlook, Word, Excel).

Responsibilities

• Manage and respond to student email and phone enquiries promptly and professionally.
• Review student assessments and attendance records.
• Ensure students have met all course requirements.
• Communicate student results to relevant organisations.
• Process and issue student certificates and diplomas.
• Liaise with accrediting bodies and awarding body.
• Update CRM and maintain accurate records.
• Coordinate with tutors and venues for class scheduling.

Skills

Highly organised

Attention to detail

MS Office

Problem solving

Team player

Customer-focused

Tools

CRM system

Job description

Location: Bridgwater Head Office, Somerset

Salary: £24,479 per annum

Hours: Monday-Friday, 9:00am-5:00pm

Contract: Full-time

Holiday: 20 days plus Bank Holidays, with a non-guaranteed additional Christmas break

Training: Full training provided

Are you organised, proactive and ready for your next challenge?

Chrysalis Courses is looking for an enthusiastic, motivated and experienced Administrator to join our friendly team at our Bridgwater Head Office.This is an exciting opportunity to become part of our Student Support team, helping learners progress successfully through their courses while ensuring our administration and processes run smoothly.

We are looking for someone who is organised, takes pride in their work and has excellent attention to detail.

About Chrysalis Courses

Established in 1998, Chrysalis has over 25 years' experience in counselling and hypnotherapy training. A not-for-profit organisation, we put our students at the heart of everything we do with our courses and training methods designed to meet every need.We provide accessible, practical and fully accredited training, supporting students throughout their learning journey.

What you'll be doing

The role has two key areas of responsibility:

Results Processing

• Manage and respond to student email and phone enquiries promptly and professionally
• Review student assessments and attendance records
• Ensure students have met all course requirements
• Communicate student results to relevant organisations
• Process and issue student certificates and diplomas
• Liaise with our accrediting bodies
• Liaise with our awarding body

Class Scheduling

• Liaise with Student Team Manager regarding tutor allocation
• Issue tutor agreements for each class
• Contact tutors and venue to schedule class dates
• Ensure all systems including our CRM is accurately updated and maintained
• Review venue pricing and suitability
• Respond to any venue related queries

Administrative Tasks

• Assist with answering calls
• Manage ordering of stationery and other office items
• Coordinate with outside companies when required
• Completion of any other task requested by management

We're looking for someone who is:

• Highly organised with excellent attention to detail
• Competent and confident user of Microsoft Office applications, including Outlook, Word and Excel
• Confident and proactive, with a positive approach to problem-solving
• Comfortable managing multiple priorities in a busy environment
• Customer-focused and committed to providing outstanding student support
• Comfortable working independently while also being a strong team player
• Keen to learn, develop and take ownership of their responsibilities
• Experienced in administration or a similar office-based role