Student Services Manager

The Farnley Academy; Pudsey; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Pension scheme

Employee Assistance Programme

Cycle to work

Discounts

Job summary

The Farnley Academy in Pudsey is seeking a friendly, organised and proactive Student Services Manager to lead our Student Services team. You will oversee welfare, safety and day-to-day student experience, acting as the first point of contact for students and families.

You will manage a small team across welfare, administration and communications, building positive relationships with students, parents and staff.

Qualifications

• Experience in an office, administration or customer-facing environment.
• Ability to work under pressure and manage competing priorities.
• Caring, professional and student-centered approach.

Responsibilities

• Lead and develop the Student Services team to support wellbeing, safety and daily student experience.
• Oversee welfare, first aid, admin and parental communications.
• Be the first point of contact for students and families and maintain strong relations with staff.

Skills

Customer-facing

Organisational skills

Communication

Team leadership

Education

GCSE English & Maths

Job description

The Farnley Academy is seeking to recruit a friendly, organised and proactive inspirational Student Services Manager to lead our Student Services team. The successful candidate will play a key role in supporting the wellbeing, safety and day-to-day experience of our students and will oversee the smooth running of the Student Services office. As the first point of contact for students, you will manage a small team and provide high-quality support across student welfare, first aid, administration and parental communications.

This is a varied and rewarding role that requires excellent organisational skills, a calm approach and the ability to build positive relationships with students, families and colleagues. The ideal candidate will:

• Have experience working in an office, administration or customer-facing environment.
• Be able to work effectively under pressure and manage competing priorities.
• Demonstrate a caring, professional and student-centred approach.
• Have experience of leading or supervising a team (desirable).
• Have experience working with young people or within a school environment (desirable).
• GCSE Grade C/4 and above (or equivalent) including English and Mathematics.
• Excellent communication and interpersonal skills.
• A friendly and calm disposition.
  As a trust, we want to ensure that professionals at every stage in their career have the opportunity to enjoy expert support and training. We are pleased to offer a generous benefits package to our team - as we work together to create a rewarding future for all including:
• Membership of a teacher or local government pension scheme, depending on the role.
• A commitment to continued investment in our professionals, supporting every member of staff throughout the trust.
• Access to an Employee Assistance Programme which provides confidential professional advice and support 24 hours a day, 7 days a week.
• Discounts and online offers at major high street/online retailers.
• £2k Cycle to work scheme.
• Commitment to safeguarding