Student Services Manager

The Farnley Academy; Leeds; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Teacher pension scheme

Local government pension scheme

Employee assistance programme

Discounts and offers

Cycle to Work £2k

Job summary

The Farnley Academy is seeking a Student Services Manager to lead the Student Services team and oversee the welfare, first aid, administration and parent communications for students. The role is 37 hours per week during term time with one additional week, based in Leeds, UK.

You will work closely with staff to support student wellbeing, safety and day-to-day experience, acting as a reliable point of contact for students and parents. An enhanced DBS check and UK work eligibility are required.

Qualifications

• GCSE English and maths grade 4/C or equivalent.
• Experience in an office, administration or customer-facing environment.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead and manage the Student Services team.
• Oversee the smooth running of the Student Services office.
• Act as the first point of contact for students.

Skills

Communication skills

Interpersonal skills

Calm under pressure

Friendly approach

Education

GCSE English & Maths (4/C)

Job description

The Student Services Manager leads the Student Services team at The Farnley Academy. The post oversees the student services office and provides front-line support for student welfare, first aid, administration and communication with parents. It involves managing a small team and working 37 hours a week during term time, plus one additional working week. GCSE English and maths at grade 4/C or equivalent, an enhanced DBS check and UK work eligibility are required; the start is as soon as possible and visa sponsorship is unavailable.

What the job involves

• Lead and manage the Student Services team
• Oversee the smooth running of the Student Services office
• Act as the first point of contact for students
• Support students’ wellbeing, safety and day-to-day experience
• Provide student welfare and first aid support
• Handle administration and communications with parents

Qualifications

• GCSE grade C/4 or above, or equivalent, including English and maths

Experience

• Experience in an office, administration or customer-facing environment

Skills & knowledge

• Work effectively under pressure and manage competing priorities
• Caring, professional and student-centred approach
• Excellent communication and interpersonal skills
• Friendly and calm disposition

Checks & eligibility

• Enhanced DBS check
• Eligible to work in the UK

Nice to have

• Experience leading or supervising a team
• Experience working with young people or in a school environment

What’s offered

• Membership of a teacher or local government pension scheme, depending on the role
• Ongoing professional support and training
• Employee Assistance Programme with confidential advice and support available 24/7
• Discounts and online offers from major retailers
• £2,000 Cycle to Work scheme