Student Services Manager

Teaching Vacancies; Leeds; On-site; GBP 28,000 - 34,000; Full time

Job summary

The Farnley Academy is recruiting a friendly, organised Student Services Manager to lead the Student Services team and support the wellbeing, safety and day-to-day experience of our students. You will manage a small team, oversee the Student Services office and act as the first point of contact for students and parents.

The ideal candidate will have office/administration or customer-facing experience, the ability to work under pressure, and a student-centred, professional approach.

Qualifications

• Experience in an office, administration or customer-facing environment.
• Ability to work under pressure and manage competing priorities.
• Caring, professional and student-centred approach.
• Experience leading or supervising a team (desirable).
• Experience with young people or within a school environment (desirable).
• GCSE Grade C/4 and above, including English and Mathematics.
• Excellent communication and interpersonal skills.
• Friendly and calm disposition.

Responsibilities

• Lead the Student Services team to support wellbeing and safety for students.
• Oversee day-to-day operations of the Student Services office.
• Be the first point of contact for students and communicate with parents.
• Provide high-quality student welfare and administrative support.
• Manage a small team and coordinate parental communications.
• Maintain a calm, organized office environment.

Skills

Office experience

Administration

Customer-facing

Communication skills

Calm under pressure

Team leadership (desirable)

School experience (desirable)

GCSE English & Maths

Education

GCSE English & Maths (C/4 or above)

Job description

What skills and experience we're looking for

The Farnley Academy is seeking to recruit a friendly, organised and proactive inspirational Student Services Manager to lead our Student Services team.

The successful candidate will play a key role in supporting the wellbeing, safety and day-to-day experience of our students and will oversee the smooth running of the Student Services office.

As the first point of contact for students, you will manage a small team and provide high-quality support across student welfare, first aid, administration and parental communications.

This is a varied and rewarding role that requires excellent organisational skills, a calm approach and the ability to build positive relationships with students, families and colleagues.

The ideal candidate will:

• Have experience working in an office, administration or customer-facing environment.
• Be able to work effectively under pressure and manage competing priorities.
• Demonstrate a caring, professional and student-centred approach.
• Have experience of leading or supervising a team (desirable).
• Have experience working with young people or within a school environment (desirable).
• GCSE Grade C/4 and above (or equivalent) including English and Mathematics.
• Excellent communication and interpersonal skills.
• A friendly and calm disposition.

What the school offers its staff

What we offer you:

As a trust, we want to ensure that professionals at every stage in their career have the opportunity to enjoy expert support and training. We are pleased to offer a generous benefits package to our team – as we work together to create a rewarding future for all including:

• Membership of a teacher or local government pension scheme, depending on the role.
• A commitment to continued investment in our professionals, supporting every member of staff throughout their career in the trust.
• Access to an Employee Assistance Programme which provides confidential professional advice and support 24 hours a day, 7 days a week.
• Discounts and online offers at major high street/online retailers.
• £2k Cycle to work scheme.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.