Student Services & Enrolment Advisor

New City College; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

New City College is seeking a dynamic Customer Service Advisor to join our professional team. You will support learners and college stakeholders face to face, by phone, email and other channels, delivering a welcoming and efficient service.

Responsibilities include front counter support, processing applications and enrolments, organising recruitment events, ESOL assessments, Oyster and TfL portal tasks, taking payments, auditing learner files and deputising for the Customer Services Manager when

Qualifications

• At least one year’s experience in an advice or information environment.
• Excellent communication skills, both verbal and written.
• Good IT, administration and organisational abilities.

Responsibilities

• Face-to-face, telephone and email enquiries from staff, students and visitors.
• Processing applications.
• Processing enrolments and fee assessment.
• Supporting recruitment events like Open Evenings/Days.
• Organising ESOL Assessments.
• Oyster applications and TfL portal.
• Taking payments for enrolments, ID cards and trips.
• Auditing learner files.
• Deputising for Customer Services Manager when unavailable.

Skills

Customer service experience

Excellent communication

IT skills

Education

Level 3 qualification in Information, Advice and Guidance (IAG) or Customer Service

Job description

New City College is seeking a dynamic Customer Service Advisor to join our professional team. You will support learners and college stakeholders face to face, by phone, email and other channels, delivering a welcoming and efficient service.

Responsibilities include front counter support, processing applications and enrolments, organising recruitment events, ESOL assessments, Oyster and TfL portal tasks, taking payments, auditing learner files and deputising for the Customer Services Manager when