Student Services & Enrolment Advisor

Morley College Limited; Greater London; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Generous annual leave 32 days + Bank/H

Excellent pension scheme with employer

Employee discounts

Morley course discount

Cycle to work scheme

Job summary

Morley College London is seeking a College Services Advisor to be the first point of contact for students, prospective students and visitors. You will deliver high-quality information, guidance and support on applications, enrolment, fees and financial help.

In a busy, student-facing environment you will welcome people, provide accurate advice across channels, and help colleagues across centres ensure a consistent, excellent service while safeguarding students and promoting inclusion.

Qualifications

• Excellent customer service and communication skills.
• Friendly, welcoming and professional approach.
• Confident handling enquiries face-to-face, by phone and digitally.
• Good administrative and IT skills with high accuracy.
• Ability to explain information clearly and sensitively.
• Collaborative and able to build positive working relationships.
• Remain calm and helpful with busy workloads or challenging enquiries.
• Strong commitment to safeguarding, equality, diversity and inclusion.

Responsibilities

• Create a welcoming, professional environment for students, prospective students and visitors.
• Support applicants through applications and enrolment with clear guidance.
• Provide information on student financial support, including loans and bursaries.
• Develop understanding of day-to-day college operations to offer knowledgeable support.
• Provide advice in person, over the phone and via email.
• Use enrolment systems to enrol students and record data accurately.
• Process fee payments and maintain enrolment records and daily takings.
• Support Open Days and events with helpful, professional advice.
• Operate the college telephone system and relay messages as required.
• Collaborate with colleagues to ensure consistent, high-quality service.
• Monitor safeguarding concerns and escalate per policy.

Skills

Customer service

Communication

Face-to-face enquiries

IT skills

Tools

Enrolment systems

Job description

Morley College London is seeking a College Services Advisor to be the first point of contact for students, prospective students and visitors. You will deliver high-quality information, guidance and support on applications, enrolment, fees and financial help.

In a busy, student-facing environment you will welcome people, provide accurate advice across channels, and help colleagues across centres ensure a consistent, excellent service while safeguarding students and promoting inclusion.