Student Experience & Enrolment Advisor

Morley College Limited; City of Westminster; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Generous annual leave

Bank Holidays

Christmas closure

Pension scheme

Employee discounts

Course discount

Season ticket loans

Cycle to work

On site cafeterias

Creative exhibitions

Friendly colleagues

Job summary

Morley College London is seeking a friendly, professional College Services Advisor to welcome students, prospective students and visitors. You will guide applicants through enrolment and fees, advise on financial support, and help keep accurate records across enrolment systems.

You will work in a busy environment, handling enquiries by phone, email and in person, while safeguarding and student welfare remain priorities. A collaborative team atmosphere and excellent service are essential.

Qualifications

• Excellent customer service and communication skills.
• Ability to assist students through applications and enrolment with clear guidance.
• Experience using enrolment and financial information systems is desirable.

Responsibilities

• Create a warm, welcoming and professional environment for students, prospective students and visitors.
• Support students through the application and enrolment process, providing clear and accurate guidance.
• Provide information and advice on student financial support, including loans and bursaries.
• Develop a strong understanding of day-to-day operation to provide knowledgeable support.
• Provide high level of advice in person, over the telephone and via email.
• Use enrolment systems to enrol students with accurate records and in line with procedures.
• Process fee payments and undertake administrative duties, including recording daily takings.
• Support Open Days and events with helpful advice.
• Operate the College telephone system and relay messages when required.
• Work across the College to provide a consistent, reliable and high-quality service.
• Remain alert to student welfare and safeguarding concerns per policy.

Skills

Customer service

Communication skills

Face-to-face enquiries

IT skills

Attention to detail

Team collaboration

Job description

Morley College London is seeking a friendly, professional College Services Advisor to welcome students, prospective students and visitors. You will guide applicants through enrolment and fees, advise on financial support, and help keep accurate records across enrolment systems.

You will work in a busy environment, handling enquiries by phone, email and in person, while safeguarding and student welfare remain priorities. A collaborative team atmosphere and excellent service are essential.