Customer Service Advisor

NCG; Larkhill; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Flexible Working

Student Discount

Cycle to Work

Employee Assistance Programme

Job summary

Kidderminster College is seeking a friendly, proactive Customer Service Advisor to be the welcoming face of the college. You will greet students, staff, visitors and stakeholders, handle enquiries in person, by phone, or email, and direct them to the right team.

This fixed-term role runs until the end of January 2027 and includes a supportive reception environment and collaboration with the administrative team.

Qualifications

• Friendly, approachable, and professional at all times.
• An excellent communicator, both face-to-face and over the phone.
• Organised and able to manage a variety of tasks in a fast-paced environment.
• Confident using IT systems and quick to learn new software.
• Passionate about delivering exceptional customer service.

Responsibilities

• Act as the first point of contact for all visitors, students, and staff.
• Provide a high standard of customer service, dealing with enquiries in person, by phone, or email.
• Direct individuals to the appropriate team members for more specific support when needed.
• Maintain a welcoming, professional, and efficient reception area.
• Support the wider administrative team with day-to-day tasks when required.

Skills

Excellent communication

Friendly demeanor

Professional

Organised

IT proficiency

Customer service

Job description

Customer Service Advisor - fixed term until end of January 2027

ROLE DESCRIPTION

Are you passionate about providing exceptional customer service? Do you thrive in a busy, people-focused environment?

Kidderminster College is looking for a friendly, proactive, and professional

Customer Service Advisor to be the welcoming face of our college.

About the Role

As our Customer Service Advisor, you will play a vital role in creating a positive first impression for everyone who walks through our doors. You will provide outstanding support to all service users, ensuring that students, staff, visitors, and stakeholders are greeted warmly and directed appropriately.

Key Responsibilities

• Act as the first point of contact for all visitors, students, and staff.
• Provide a high standard of customer service, dealing with enquiries in person, by phone, or email.
• Direct individuals to the appropriate team members for more specific support when needed.
• Maintain a welcoming, professional, and efficient reception area.
• Support the wider administrative team with day-to-day tasks when required.

About You

We are looking for someone who is:

• Friendly, approachable, and professional at all times.
• An excellent communicator, both face-to-face and over the phone.
• Organised and able to manage a variety of tasks in a fast-paced environment.
• Confident using IT systems and quick to learn new software.
• Passionate about delivering exceptional customer service.

EMPLOYEE BENEFITS

NCG is a great place to work, with a whole host of benefits such as:

• Flexible Working
• Student Discount
• Cycle to Work
• Employee Assistance Programme

For more information, please see our website -

NCG VALUES

Our values are not just about what we do, but also how we do things. Shaped by our colleagues, customers and learners, they set the standard of how we should behave, how we work together and give us the opportunity to make the right decisions based on the values we all share.

• Being both inclusive and diverse
• Trusting and respecting our communities
• Taking ownership whilst working collaboratively
• Inspiring excellence and curiosity

For further detail about our Values and Strategy, please visit our website -