Customer Services Advisor

New City College; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

New City College is seeking a dynamic Customer Service Advisor to join our professional team. You will support learners and college stakeholders face to face, by phone, email and other channels, delivering a welcoming and efficient service.

Responsibilities include front counter support, processing applications and enrolments, organising recruitment events, ESOL assessments, Oyster and TfL portal tasks, taking payments, auditing learner files and deputising for the Customer Services Manager when

Qualifications

• At least one year’s experience in an advice or information environment.
• Excellent communication skills, both verbal and written.
• Good IT, administration and organisational abilities.

Responsibilities

• Face-to-face, telephone and email enquiries from staff, students and visitors.
• Processing applications.
• Processing enrolments and fee assessment.
• Supporting recruitment events like Open Evenings/Days.
• Organising ESOL Assessments.
• Oyster applications and TfL portal.
• Taking payments for enrolments, ID cards and trips.
• Auditing learner files.
• Deputising for Customer Services Manager when unavailable.

Skills

Customer service experience

Excellent communication

IT skills

Education

Level 3 qualification in Information, Advice and Guidance (IAG) or Customer Service

Job description

The Role:

Are you passionate about delivering exceptional customer service and supporting learners on their educational journey? New City College is seeking a dynamic and enthusiastic Customer Service Advisor to join our professional and welcoming team.

As a key member of our team, you’ll provide a seamless and supportive experience to all college stakeholders face to face, phone, email, and other communication platforms. You’ll play a vital role in promoting New City College as the first choice for prospective students and the wider community.

Key Responsibilities:

As a Customer Services Advisor you will support with the following:

• Front counter support - face to face, telephone and email enquiries with both internal staff and students and external visitors
• The processing of applications
• Processing enrolments/fee assessment – during the summer and throughout the year (adult termly enrolment, and short notice Job centre referred SBWA - Rail etc.
• Supporting college recruitment events – Open Evenings, Open Days, Adult Enrolment Events, Applicant Days.
• Organising ESOL Assessments
• Oyster applications and TfL portal
• Taking payments for enrolments, ID cards and trips
• Auditing learner files
• Deputising for Customer Services Manager when unavailable

Who You Are:

You will have at least one year’s experience working in an advice or information environment and either hold, or be willing to work towards, a Level 3 qualification in Information, Advice and Guidance (IAG), Customer Service, or an equivalent field. You will be an excellent communicator, able to engage clearly and professionally both verbally and in writing. A confident, friendly, and committed approach is essential, along with strong IT, administrative, and organisational skills. You will also demonstrate a clear understanding of the importance of safeguarding and promoting equality of opportunity in an educational setting.