Student Services Engagement & Financial Support Admin

Abingdon and Witney College; Abingdon; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Pension

Holiday scheme

Professional development

Flexible working

Gym membership

Cycle to work

Job summary

Abingdon and Witney College is seeking a friendly and organised Student Engagement & Financial Support Administrator to join the Student Services team at the Abingdon Campus. You will handle front-of-house reception, support student bursaries and financial support processes, and ensure accurate data handling while delivering a welcoming service.

The role offers 25 hours per week, permanent contract, with 52 weeks per year, and a benefits package including pension, holidays and development

Qualifications

• Excellent customer service and interpersonal skills.
• Experience in customer-facing/reception environment.
• Strong organisational and administrative abilities.
• Excellent written and verbal communication skills.
• Good IT skills, including Microsoft Office 365.
• High level of accuracy and attention to detail.
• Ability to work independently and in a team.
• Commitment to safeguarding and student wellbeing.
• Confidential handling of information.

Responsibilities

• Provide professional, friendly reception service to students, staff, visitors and stakeholders.
• Respond to enquiries in person, by phone and by email with high customer care standards.
• Assist with collation, processing and maintenance of student financial support information.
• Support students with financial support applications and ensure documentation is recorded.
• Maintain accurate records and databases in line with data protection.
• Undertake a range of administrative duties including data entry and filing.
• Support student engagement activities and events as required.
• Collaborate with colleagues to deliver a student-centred service.
• Maintain confidentiality when handling sensitive information.
• Contribute to a welcoming and inclusive environment for all students and visitors.

Skills

Customer service

Reception experience

Organisation

IT skills

Attention to detail

Teamwork

Safeguarding

Confidentiality

Education

Level 2 English & Maths

Tools

Microsoft Office 365

Job description

Abingdon and Witney College is seeking a friendly and organised Student Engagement & Financial Support Administrator to join the Student Services team at the Abingdon Campus. You will handle front-of-house reception, support student bursaries and financial support processes, and ensure accurate data handling while delivering a welcoming service.

The role offers 25 hours per week, permanent contract, with 52 weeks per year, and a benefits package including pension, holidays and development