Library & Learning Centre Assistant

Abingdon and Witney College; Abingdon; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Pension

Holiday scheme

Professional development

Flexible working

Gym membership

Cycle to work

Job summary

Abingdon and Witney College is seeking a friendly and organised Student Engagement & Financial Support Administrator to join the Student Services team at the Abingdon Campus. You will handle front-of-house reception, support student bursaries and financial support processes, and ensure accurate data handling while delivering a welcoming service.

The role offers 25 hours per week, permanent contract, with 52 weeks per year, and a benefits package including pension, holidays and development

Qualifications

• Excellent customer service and interpersonal skills.
• Experience in customer-facing/reception environment.
• Strong organisational and administrative abilities.
• Excellent written and verbal communication skills.
• Good IT skills, including Microsoft Office 365.
• High level of accuracy and attention to detail.
• Ability to work independently and in a team.
• Commitment to safeguarding and student wellbeing.
• Confidential handling of information.

Responsibilities

• Provide professional, friendly reception service to students, staff, visitors and stakeholders.
• Respond to enquiries in person, by phone and by email with high customer care standards.
• Assist with collation, processing and maintenance of student financial support information.
• Support students with financial support applications and ensure documentation is recorded.
• Maintain accurate records and databases in line with data protection.
• Undertake a range of administrative duties including data entry and filing.
• Support student engagement activities and events as required.
• Collaborate with colleagues to deliver a student-centred service.
• Maintain confidentiality when handling sensitive information.
• Contribute to a welcoming and inclusive environment for all students and visitors.

Skills

Customer service

Reception experience

Organisation

IT skills

Attention to detail

Teamwork

Safeguarding

Confidentiality

Education

Level 2 English & Maths

Tools

Microsoft Office 365

Job description

No candidate will meet every single desired qualification / criteria. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

Salary: £25.565 - £25,834 per annum
(£17,273 - £17,455 pro rata)

Hours per week: 25

Working pattern: Monday - Tuesday 8:00 - 16:30 (7.5 hours) / Thursday 13:30 - 18:00 (4.5 hours) / Friday 8:30 - 14:30 (5.5 hours)

Location: Abingdon Campus

Contract type: Permanent

Weeks per annum: 52

We are looking for a friendly, organised, and customer-focused individual to join our Student Services team as a Student Engagement & Financial Support Administrator.

This is a varied role that combines a busy front-of-house reception service with administrative support for the student financial support system. You will be one of the first points of contact for students, staff, and visitors, providing an excellent customer experience while helping to ensure student financial support information is accurately managed and processed.

About the Role

The successful candidate will provide a professional and welcoming reception service while supporting the administration and collation of information relating to student bursaries, financial support, and other student services activities.

You will play an important role in ensuring students can access the support they need throughout their college journey.

Key Responsibilities

• Provide a professional, friendly, and customer-focused reception service to students, staff, visitors, and stakeholders.
• Respond to enquiries in person, by telephone, and via email, ensuring a high standard of customer care.
• Support the collation, processing, and maintenance of information for the student financial support system.
• Assist students with financial support applications and ensure supporting documentation is accurately recorded.
• Maintain accurate records and databases in line with data protection and confidentiality requirements.
• Undertake a range of administrative duties, including data entry, filing, record management, and document preparation.
• Support student engagement activities and events, including enrolment, open events, and promotional activities where required.
• Work collaboratively with colleagues to provide an effective and student-centred service.
• Maintain confidentiality when handling sensitive student information.
• Contribute to a welcoming and inclusive environment for all students and visitors.

About You

We are looking for someone who can demonstrate:

• Excellent customer service and interpersonal skills.
• Experience of working in a customer-facing or reception environment.
• Strong organisational and administrative abilities.
• Excellent written and verbal communication skills.
• Good IT skills, including Microsoft Office 365.
• A high level of accuracy and attention to detail.
• The ability to work effectively both independently and as part of a team.
• A commitment to equality, diversity, safeguarding, and student wellbeing.
• The ability to handle confidential information sensitively and professionally.

Essential Criteria

• Level 2 qualification in English and Mathematics (or equivalent).
• Experience of providing excellent customer service.
• Experience of administrative work and maintaining accurate records.
• Good working knowledge of Microsoft Office 365.
• Excellent communication and interpersonal skills.
• Ability to prioritise workloads and meet deadlines.
• Commitment to safeguarding and maintaining confidentiality. Adapted from the essential criteria within.

Desirable Criteria

• Experience of working within education, student services, or a similar environment.
• Experience supporting financial support, bursary, or student funding processes.
• Experience using student record systems or other database systems.

Why Work with Us?

Excellent benefits for our employees including generous pension and holiday schemes (with potential Christmas closure days), continued professional development, flexible working options, corporate gym membership, cycle/tech scheme and much more.

Abingdon and Witney College reserve the right to close all applications before posted closing date

AWC values diversity and encourages applications from all sections of the community. We are committed to safeguarding and expect all our employees and volunteers to share this commitment. We are exempt from the Rehabilitation of Offenders Act 1974 and all appointments are subject to satisfactory clearances including enhanced DBS checks.

Abingdon and Witney College are committed to safer recruitment practices. In addition to our pre-employment checks, we will conduct an online search. This includes checking Google main results feed as well as the 'News' and 'Images' tab. We will be checking for any publicly available information that suggests the applicant may not be suitable to work with children or young/vulnerable people or content that could potentially damage Abingdon and Witney College 's reputation. This may include inappropriate posts, comments or images displaying evidence of offensive or inappropriate behaviour, jokes or language, discriminatory comments, inappropriate photos, drug or alcohol misuse.