Student Engagement Administrator

Abingdon and Witney College; Abingdon; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Generous pension

Holiday schemes

Continued professional development

Flexible working options

Corporate gym membership

Cycle/tech scheme

Job summary

Abingdon and Witney College is seeking a proactive Student Engagement Administrator to provide front-of-house reception and support the administration of student financial support and engagement activities.

You will be the first point of contact for students, staff, visitors and stakeholders, ensuring a welcoming and efficient service while helping students access financial support available to them.

Qualifications

• Level 2 qualification or equivalent and Level 2+ in literacy, numeracy, and IT.
• Excellent written and verbal communication skills.
• Strong organisational and administrative abilities.
• Experience delivering customer service.
• Proficient in Microsoft Office 365.

Responsibilities

• Provide a professional and customer-focused reception service.
• Assist with administration of student financial support and bursary applications.
• Collate and process information relating to student financial support schemes.
• Perform data entry, record management, room bookings, meetings, minute taking, and request processing.
• Manage shared mailboxes and ensure timely responses.

Skills

Communication skills

Customer service experience

Organisational skills

Attention to detail

IT skills

Teamwork

Confidentiality

Education

Level 2 qualification or equivalent

Level 2+ literacy, numeracy and IT

Tools

Microsoft Office 365

IT systems

Job description

No candidate will meet every single desired qualification / criteria. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

Salary: £25,565 - £25,834 per annum (£15,546 - £15,709 pro rata)

Hours per week: 22.5

Working pattern: Monday - Wednesday 7.5 hours

Location: Abingdon Campus

Contract type: Permanent

Weeks per annum: 52

Are you passionate about delivering excellent customer service and supporting students to achieve their goals? We are seeking a proactive and organised Student Engagement Administrator to provide a professional front-of-house reception service while supporting the administration of student financial support and engagement activities.

This is a varied role where you will be the first point of contact for students, staff, visitors, and stakeholders, ensuring a welcoming and efficient service while helping students access the financial support available to them.

About the Role

Reporting to the Office Manager, Student Services, you will play an important part in supporting the delivery of high-quality student services across the college.

Key Responsibilities

• Provide a professional and customer-focused reception service, responding to enquiries from students, staff, visitors, contractors, and members of the public.
• Support the administration of student financial support, including assisting students with bursary applications and uploading supporting evidence.
• Collate, maintain, and process information relating to student financial support schemes, ensuring accuracy and confidentiality.
• Complete a range of administrative tasks including data entry, record management, correspondence, room bookings, arranging meetings, minute taking, and processing requests.
• Manage shared mailboxes efficiently, ensuring enquiries are responded to in a timely manner.
• Deliver a high standard of customer service and provide accurate information to students and other stakeholders.
• Support college events, including Open Days, when required.

About You

We are looking for someone who:

• Has excellent communication and interpersonal skills.
• Enjoys working in a busy, customer-facing environment.
• Has strong organisational skills and attention to detail.
• Can work accurately under pressure and meet deadlines.
• Is confident using Microsoft Office 365 and other IT systems.
• Can maintain confidentiality when handling sensitive student information.
• Has experience dealing with members of the public and working as part of a team.

Essential Requirements

• Level 2 qualification or equivalent.
• Level 2 or above in literacy, numeracy and IT (or willingness to achieve).
• Excellent written and verbal communication skills.
• Good organisational and administrative skills.
• Experience of providing customer service.
• Strong IT skills, including Microsoft Office 365.
• Ability to work flexibly when required.

Why Work with Us?

Excellent benefits for our employees including generous pension and holiday schemes (with potential Christmas closure days), continued professional development, flexible working options, corporate gym membership, cycle/tech scheme and much more.

Abingdon and Witney College reserve the right to close all applications before posted closing date

AWC values diversity and encourages applications from all sections of the community. We are committed to safeguarding and expect all our employees and volunteers to share this commitment. We are exempt from the Rehabilitation of Offenders Act 1974 and all appointments are subject to satisfactory clearances including enhanced DBS checks.

Abingdon and Witney College are committed to safer recruitment practices. In addition to our pre-employment checks, we will conduct an online search. This includes checking Google main results feed as well as the 'News' and 'Images' tab. We will be checking for any publicly available information that suggests the applicant may not be suitable to work with children or young/vulnerable people or content that could potentially damage Abingdon and Witney College 's reputation. This may include inappropriate posts, comments or images displaying evidence of offensive or inappropriate behaviour, jokes or language, discriminatory comments, inappropriate photos, drug or alcohol misuse.