Student Services Centre Lead (Student Experience)

Royal Holloway; Egham; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Generous annual leave

Training and Development opportunities

Pension Scheme with generous employer

Cycle to Work

Season Ticket Loans

Eyesight testing allowance

Free parking

Job summary

Royal Holloway seeks a Student Services Centre Supervisor to join the Student Administration Directorate. The role centres on delivering excellent customer service and handling non‑academic enquiries for students from enrolment to completion.

You will work with colleagues across Professional Services to ensure a well‑coordinated service, responding swiftly to changing requirements in a busy environment. Based on the Egham campus, the post offers a competitive rewards package.

Qualifications

• Commitment to delivering excellent customer service.
• Experience managing enquiries and requests from a range of service users.
• Excellent IT, organisational and interpersonal skills.
• Ability to work under pressure and respond quickly to changing requirements in a busy environment.

Responsibilities

• Provide a central point of contact for non‑academic enquiries and services for students.
• Work with colleagues across Professional Services to ensure a well‑coordinated service.
• Respond to student queries promptly and accurately to support the student journey.
• Assist with administrative tasks to maintain efficient service delivery.

Skills

Customer service

IT skills

Organisational skills

Interpersonal skills

Communication skills

Job description

Royal Holloway seeks a Student Services Centre Supervisor to join the Student Administration Directorate. The role centres on delivering excellent customer service and handling non‑academic enquiries for students from enrolment to completion.

You will work with colleagues across Professional Services to ensure a well‑coordinated service, responding swiftly to changing requirements in a busy environment. Based on the Egham campus, the post offers a competitive rewards package.