Teaching & Learning Helpdesk Officer — Faculty Support

Royal Holloway; Egham; Sur place; GBP 26 000 - 32 000; Plein temps

Avantages offerts par ce poste

Generous annual leave entitlement

Training and Development opportunities

Pension Scheme with generous employer/

Cycle to Work

Season Ticket Loans

Eyesight testing

Free parking

Résumé du poste

Royal Holloway, University of London, in Egham, Surrey, seeks two Faculty Teaching & Learning Helpdesk Officers to support teaching and learning administration across faculties. The posts operate within central Student Administration and Faculty-based Teaching & Learning Operations teams.

The roles involve being the first point of contact for student and staff enquiries, logging and tracking enquiries, and helping with information provision and service improvements.

Qualifications

• Candidates should have excellent organisational skills and experience of working in an administrative or customer service environment.
• Able to manage competing priorities, communicate effectively with stakeholders, and work independently and as part of a team.
• Commitment to delivering high-quality service is essential.

Responsabilités

• Be the first point of contact for student and staff enquiries across Teaching & Learning activities.
• Coordinate and track enquiries, provide accurate information and escalate complex issues as needed.
• Log, monitor and respond to enquiries using relevant systems to ensure efficient, consistent service.
• Support teaching and learning processes across the student lifecycle, including assessment, student records and programme administration.

Connaissances

Organisational skills

Customer service experience

Communication

Teamwork

Description du poste

Royal Holloway, University of London, in Egham, Surrey, seeks two Faculty Teaching & Learning Helpdesk Officers to support teaching and learning administration across faculties. The posts operate within central Student Administration and Faculty-based Teaching & Learning Operations teams.

The roles involve being the first point of contact for student and staff enquiries, logging and tracking enquiries, and helping with information provision and service improvements.