Senior Student Hub Officer

Derby; East Midlands; Remote; GBP 33,000 - 37,000; Full time

Job summary

The University of Derby is seeking a Student Hub and Registry Operations Manager to lead the delivery of high-quality student advice and support. You will oversee day-to-day operations within the Student Hub and work across the Registry to enhance student experience.

Based on site in Derby, the role combines specialist knowledge in student services, immigration and visa guidance, sponsorship requirements, and compliance to support prospective and current students throughout their journey.

Qualifications

• Provide specialist expertise across student finance, immigration and visa regulations, international student compliance, sponsorship requirements, and student support processes.
• Oversee day-to-day operations of the Student Hub team and deliver high-quality guidance to prospective and current students.

Responsibilities

• Lead the delivery of high-quality advice, guidance and support to prospective and current students.
• Oversee day-to-day operations within the Student Hub and collaborate with Registry teams to improve student experience.

Job description

Student Hub and Registry Operations Manager

£32,942 to £36,977 per annum (for exceptional performers, there is scope for further progression up to £42,523.55 per annum)

Onsite
This role will be based on site, primarily in the named location.

We have one simple promise - to make a positive impact. Through our ground-breaking research, teaching excellence and commitment to sustainable living, we are changing lives for the better.

The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region.

We have some of the best university facilities in the UK and achieve outstanding results for our teaching and research and have been awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023 - making it one of the top universities in the country recognised for its outstanding student experience and student outcomes.

Financially strong and seriously ambitious we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career with lots of opportunities to enhance your skills.

The Registry supports the whole student journey, from initial enquiry and admission through to final award and beyond. We work as an integrated, student-focused service, using our expertise, insight and technology to deliver excellent services and support student success. Our teams work collaboratively across the University, fostering an inclusive, high-performing culture that promotes wellbeing, development and opportunity for all.

About the Student Hub

The Student Hub forms part of The Registry and is at the heart of the student experience, providing expert advice, guidance and support to prospective and current students from application through to graduation. Working within a fast-paced and customer-focused environment, the team supports a diverse student population across a range of areas including enrolment, student finance, immigration and visa advice, sponsorship requirements, compliance, and student lifecycle services.

This is an excellent opportunity for an experienced student services professional to play a key role in leading the delivery of high-quality advice, guidance, and support to prospective and current students throughout their university journey. As Senior Student Hub Officer, you will provide specialist expertise across a broad range of areas, including student finance, immigration and visa regulations, international student compliance, sponsorship requirements, and student support processes.

Working within a specialist Student Hub team, you will oversee day-to-day operations,