Student Services Centre Supervisor

Royal Holloway; Egham; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Generous annual leave

Training and Development opportunities

Pension Scheme with generous employer

Cycle to Work

Season Ticket Loans

Eyesight testing allowance

Free parking

Job summary

Royal Holloway seeks a Student Services Centre Supervisor to join the Student Administration Directorate. The role centres on delivering excellent customer service and handling non‑academic enquiries for students from enrolment to completion.

You will work with colleagues across Professional Services to ensure a well‑coordinated service, responding swiftly to changing requirements in a busy environment. Based on the Egham campus, the post offers a competitive rewards package.

Qualifications

• Commitment to delivering excellent customer service.
• Experience managing enquiries and requests from a range of service users.
• Excellent IT, organisational and interpersonal skills.
• Ability to work under pressure and respond quickly to changing requirements in a busy environment.

Responsibilities

• Provide a central point of contact for non‑academic enquiries and services for students.
• Work with colleagues across Professional Services to ensure a well‑coordinated service.
• Respond to student queries promptly and accurately to support the student journey.
• Assist with administrative tasks to maintain efficient service delivery.

Skills

Customer service

IT skills

Organisational skills

Interpersonal skills

Communication skills

Job description

Right to work: Please note that it will not be possible for the University to issue a Certificate of Sponsorship to the successful candidate for this position. Therefore, the appointable candidate will need to be eligible to work in the UK or have leave to remain in the UK and associated right to work for the duration of their employment with the University, in accordance with the Immigration, Asylum and Nationality Act 2006.

Full-time, Fixed-term to 31 March 2028

Applications are invited for the post of Student Services Centre Supervisor in the Student Administration Directorate.

Student Administration is responsible for delivering core administrative functions related to the student journey from Enrolment to Completion. The Directorate is part of the wider Student Journey Division which is focused on delivering an excellent student and staff experience by developing and delivering effective and efficient services and support.

The Student Services Centre within Student Administration has been designed to providea central pointof contact for all non-academic enquiries and services, making it easy for students to obtain the information and help they need. Theteamis focused on delivering an excellent student experience by developing and delivering effective and efficient services to support students through their journey at the University.

Candidates should demonstrate a commitment to delivering excellent customer service, including experience of managing enquiries and requests from a range of service users. They should have excellent IT, organisational and interpersonal skills. In addition, they must be able to work under pressure and respond quickly and effectively to changing requirements in a busy environment.

The role-holder will work closely with other colleagues across Professional Services, to ensure that a well coordinated service is provided to students.

In return we offer a highly competitive rewards and benefits package including:

• Generous annual leave entitlement
• Training and Development opportunities
• Pension Scheme with generous employer contribution
• Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing
• Free parking

The post is based in Egham, Surrey where the College is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.

For queries on the application process theHuman Resources Department can be contacted by email at: [e-mail]

Please quote the reference:1026-335

Closing Date:23:59, Sunday 1 November 2026

Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history. More information on our structures and initiatives around EDI, including information on staff diversity networks, can be found on our Equality and Diversity Intranet page .